Bloomin' Brands, Inc. · 2 days ago
IT Service Delivery Owner
Tampa, FL
Full-time
Hybrid
Senior Level
5+ years expBloomin Brands, Inc. is seeking a Service Delivery Owner (SDO) to support their restaurant operations. The SDO will oversee service delivery teams, ensuring contracted services meet agreed expectations and SLAs while fostering improvements in service management functions.
Restaurants
Responsibilities
The SDO is primarily responsible for overseeing the delivery teams to ensure that contracted services are delivered in accordance with agreed expectations and SLAs
Reviews and ensures adherence to the SLA’s and OLA’s for the set of service desk and infrastructure services
Key outcome is improved effectiveness of service delivery and validated through periodic reporting to stakeholders at appropriate level of detail and content
As applicable, the SDO will help foster the use, and ongoing improvement of, formal project management approaches on the account
Performance analysis: review performance data to understand how the service provider is performing and proactively directing the necessary corrective actions to meet SLAs and customer requirements
The SDO provides an escalation path for operational issues and incidents
Assists in the creation of Root Cause Analysis and driving/reporting of resulting corrective actions - across the domains of process, people and tools
Prepares for and coordinates responses to outages and disruptions impacting application portfolio
Defines and evolves the support model/plan for new applications
Ensures disaster recovery compliance by Service Provider
Partners with project teams during development lifecycle (help develop support/deployment plan and other key deliverables including acceptance of production releases, go/no-go decisions) and ensures application production readiness (support model, monitoring, SLAs, budget)
Ensures timely and accurate communications to the field is being provided
Ensures processes, procedures, and documentation are maintained, updated, and executed
Serves as a strong proponent of excellence in customer service
Ensures consistent use of processes and best practices
Qualification
Required
Undergraduate degree in Information Management, Computer Science, Engineering, or Technology Management
5+ years of experience as an information technology professional in one or many roles such as a business analyst, support specialist, technology team lead, or technology manager
Experience and demonstrated competencies in working with teams in a matrixed organization, building and nurturing relationships and effective engagement resulting in successful outcomes
Demonstrated capabilities and experience collaborating and working effectively in team settings, frequently in virtual teams with business partner and customer engagement responsibilities
Preferred
Demonstrated experience in restaurant industry
Benefits
Medical
Dental
Vision
401k
Company
Bloomin' Brands, Inc.
Since the first Outback Steakhouse opened, our family of brands has expanded to include Carrabba's Italian Grill, Bonefish Grill, and Fleming's Prime Steakhouse & Wine Bar.
10001+ employees
H1B Sponsorship
Bloomin' Brands, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (1)
2021 (3)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Astrid Isaacs
Chief Technology Officer
Chris Meyer
Chief Financial Officer
Company data provided by crunchbase