Help Desk Technician Intern jobs in United States
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Prolific ยท 23 hours ago

Help Desk Technician Intern

positionIndianapolis,IN,US
timeInternship
remoteHybrid
seniorityIntern

Prolific is looking for a tech-savvy part-time help desk intern responsible for providing technical assistance with computer systems, networking equipment, SaaS applications, and computer software. The intern will respond to inquiries and offer technical support to employees across the Prolific family of brands.

Business IntelligenceConsultingProfessional Services
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H1B Sponsor Likelynote

Responsibilities

Respond to all inbound help desk tickets in a timely manner
Provide excellent customer service
Document service interactions and ticket resolutions
Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
Diagnose and repair computer issues
Diagnose and repair SaaS account issues
Training computer users
Manage device inventory
Maintain the technology in our Indianapolis, IN office (On-site)
Maintain the technology in all our additional offices (Remote)

Qualification

MacOS experienceWindows 10/11 proficiencyOffice 365 administrationNetworking administrationWillingness to learnCommunication skillsProblem-solving skillsAttention to detail

Required

Must have experience using macOS computers (85% macOS / 15% Windows)
Proficiency with Windows 10 / 11 computers
Excellent oral and written communication skills; highly professional demeanor
Excellent problem-solving skills
Strong attention to detail
Willingness to learn
Ability to diagnose and resolve basic computer related technical issues

Preferred

Experience with Office 365 administration
Experience with networking administration

Benefits

Free parking downtown is provided.

Company

Prolific

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Prolific is a business consulting and services firm that offers strategies to help in growing business and maximizing revenue.
dateFounded in 1987
location
Indianapolis, Indiana, USA
people-size51-200 employees
web-link
https://prolifichq.com/

H1B Sponsorship

Prolific has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (7)
2023 (16)
2022 (39)
2021 (16)
2020 (8)

Funding

Current Stage
Growth Stage

Leadership Team

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Brad Benbow
Chairman & CEO
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Dave Neff
Chief Growth Officer - 6x Inc. 5000
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Company data provided by crunchbase