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Marriott International · 1 day ago

Event Experience Manager (NE)

Kissimmee, FL

Full-time

Onsite

Mid Level

$25.77/hr - $30.29/hr

3+ years exp

Marriott International is a leader in the hospitality industry, and they are seeking an Event Experience Manager to oversee the execution of events. This role involves managing all aspects of event planning and coordination to ensure a positive experience for clients and guests.

LeisureTourismTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies

Serves as meeting planning advocate and liaison to all operational departments

Assists with coordination of all convention group plans and catering needs with all required operational departments

Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience

Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs

Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary

Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival

Partners with Conference planning team to verify issues are identified and resolved

Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production

Resolves potential meeting or room set issues proactively

Utilizes available resources to meet client requests or resolve client issues

Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations

Delivers excellent customer service throughout the customer experience and encourages the same from other employees

Coordinates and communicates event details both verbally and in writing to the client and property operations

Responds to and handles guest problems and complaints

Uses personal judgment and expertise to enhance the client experience

Stays available to solve problems and/or suggest alternatives to previous arrangements

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans

Qualification

Event managementCustomer serviceHotel managementCoordination skillsCommunication skillsProblem-solvingTeam collaborationAttention to detail

Required

High school diploma or GED; 3 years in the event management or related professional area

Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required

Benefits

Bonus Eligible!

Relocation Available!

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Bethesda, Maryland, USA

10001+ employees

http://travel-brilliantly.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)