Community Health Systems · 17 hours ago
Collections Specialist II
United States
Full-time
Remote
Entry, Mid Level
2+ years expCommunity Health Systems is seeking a Collections Specialist II responsible for managing outstanding patient accounts and ensuring accurate collections from various payers. The role requires strong knowledge of insurance processes and collection regulations to maximize reimbursement and minimize bad debt.
Health CareHospital
Responsibilities
Manages assigned inventory of outstanding patient accounts, following up on insurance, third-party, and self-pay balances to ensure timely payment collection
Reviews and analyzes patient accounts, identifying alternative payment options, including insurance coverage, financial assistance programs, or legal action when necessary
Communicates with patients, guarantors, and insurance representatives via phone, email, and written correspondence to secure outstanding balances
Understands and explains the litigation process and its requirements, providing guidance on legal collections procedures when applicable
Resolves claim denials and payment discrepancies, working with payers and internal revenue cycle teams to ensure accurate reimbursement
Demonstrates knowledge of third-party collections regulations, utilizing automated resources and payer collection guidelines
Handles inbound and outbound collection calls professionally, ensuring courteous and compliant communication with all stakeholders
Accurately updates and maintains patient account records, documenting all actions taken in the system for compliance and audit purposes
Abides by all local, state, and federal collection laws, including HIPAA, FDCPA, TCPA, and CFPB regulations
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
H.S. Diploma or GED required
2-4 years of experience in medical billing, collections, accounts receivable, or insurance follow-up required
Preferred
Experience in hospital revenue cycle, third-party collections, or litigation-related collections preferred
Company
Community Health Systems
Community Health Systems is one of the nation’s leading healthcare providers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.67B2025-07-28Post Ipo Debt· $1.79B
2024-05-21Post Ipo Debt· $1.12B
2023-12-11Post Ipo Debt· $750M
Leadership Team
Jason Johnson
SVP, Chief Accounting Officer
Hunter Phillips
Director Strategic Consumer Engagement
Recent News
Business Wire
2025-12-03
Morningstar.com
2025-11-05
PR Newswire
2025-10-28
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