Brinker International · 1 day ago
Service Desk Analyst, Restaurant Support
Coppell, TX
Full-time
Hybrid
New Grad, Entry LevelBrinker International is a company that focuses on creating special moments for its guests and team members. The Service Desk Analyst is responsible for providing technical support and maintenance for IT equipment and services within the restaurant environment, ensuring exceptional customer service and effective communication with team members.
Food and BeverageFranchiseHospitalityRestaurants
Responsibilities
Provide first-level technical support via email and ticketing system (ServiceNow) to restaurant team members
Troubleshoot hardware, software, and network system issues
Where service cannot be restored pursue possible workarounds to mitigate the impact of the issue
Escalate complex issues to appropriate IT teams while ensuring clear communication and follow-up
Maintain detailed documentation within ServiceNow
Utilize the knowledge base (KB) to attempt to restore services
Support user account management, password resets, and access control in accordance with company policies
Deliver exceptional customer service and maintain a high level of professionalism in all interactions
Qualification
Required
Provide first-level technical support via email and ticketing system (ServiceNow) to restaurant team members
Troubleshoot hardware, software, and network system issues
Where service cannot be restored pursue possible workarounds to mitigate the impact of the issue
Escalate complex issues to appropriate IT teams while ensuring clear communication and follow-up
Maintain detailed documentation within ServiceNow
Utilize the knowledge base (KB) to attempt to restore services
Support user account management, password resets, and access control in accordance with company policies
Deliver exceptional customer service and maintain a high level of professionalism in all interactions
Foremost is understanding what great service looks like and the heart for delivering this level of service to our restaurants
Ability to work in a fast-paced environment always maintaining a high sense of urgency
Ability to tightly follow process
Comfortable operating with a constant sense of urgency
Analytical thinking with strong problem-solving skills
Strong phone skills
Ability to document good case notes while working on an issue and that can be understood by others
Ability to collaborate and function within a team environment while also being able to work standalone to restore service
Comfortable navigating within a windows operating system's file structure
Preferred
Basic understanding of Point Of Sales support a strong plus
Basic understanding of network connectivity is a strong plus
Benefits
Competitive package with medical, dental, and vision coverage
Life insurance
Paid vacation and holidays
401(k) with company match
Employee Assistance Program with counseling, financial, legal, and life resources
Best You EDU, offering education programs and tuition reimbursement
Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®
Annual bonus eligibility for every RSC Team Member
On-site gym and fitness classes like yoga and boot camp
Company-wide events
Casual, collaborative atmosphere
Company
Brinker International
Brinker International is an owner and operator of multiple casual dining restaurants.
Founded in 1973
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$350M2023-06-20Post Ipo Debt· $350M
1984-01-13IPO
Leadership Team
Douglas Brooks
Former CEO, President and Chairman of the Board
James Butler
SVP & Chief Supply Chain and Corporate Strategy Officer
Recent News
2025-11-25
Company data provided by crunchbase