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LifeMoves · 2 days ago

Program Director

San Jose, CA

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

LifeMoves is the largest provider of housing and services for individuals experiencing homelessness in Silicon Valley. The Program Director will oversee operations at the Villa program, ensuring high-quality, trauma-informed services while fostering a positive team culture and maintaining compliance with agency standards.

FamilyNon ProfitResidential

Responsibilities

Ensure program services are safe, trauma-informed, welcoming, and effective

Partner with leadership to manage budgets, data, and other needs that support program goals

Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed

Ensure staff documentation and service delivery meet accuracy and compliance standards

Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing)

Support data collection, audits, and continuous improvement efforts

Provide supervision and coaching to staff using trauma-informed and strengths-based practices

Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture

Build and maintain strong relationships with community partners, businesses, and agencies

Represent LifeMoves professionally and help educate partners about programs and services

Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events

Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work

Attend continuing education opportunities to grow expertise and uphold agency standards

Be available to work occasional evenings and weekends as needed or as schedule describes

Perform other duties as assigned to meet program and organizational needs

Ensure 24/7 sites remain clean, safe, welcoming, and well-maintained for all

Provide onsite guidance to team members, ensuring coordination of services and smooth implementation of program activities

Support staff in developing and facilitating groups, workshops, and activities for clients

Qualification

Trauma-informed careCommunity partnershipsBudget managementLeadership experienceDirect service experienceCrisis responseGroup facilitationConflict resolutionEmotional regulationGrowth mindsetTeam collaborationDocumentation skillsOrganizational skills

Required

Bachelor's Degree in related field required; or an Associate's Degree with 3-5 years of progressively responsible experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field

Comfortable using technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software

Minimum of three years in a leadership role within human or social services, supporting vulnerable populations

Demonstrates empathy, professionalism, and respect for all individuals

Stays calm and supportive in stressful situations and uses de-escalation skills

Open to feedback and training in trauma-informed, harm-reduction, and client-centered care

Works well independently and collaboratively

Maintains clear documentation and organization

Organized, detail-oriented, and proactive

Advocates effectively across systems to secure client benefits and resources

Identifies and connects clients to housing, employment, health, and social supports

Builds collaborative relationships with partners and providers to strengthen client outcomes

Distributes tasks effectively to balance workload and ensure team accountability

Responds calmly and effectively to crises using trauma-informed and de-escalation strategies to support staff and clients

Maintains and models healthy, professional boundaries demonstrating the importance of self-awareness, self-care, and sustainability in the human services field

Maintains familiarity with harm reduction, Mental Health First Aid, and other relevant best-practice approaches

Consistently models agency values, program philosophy, and mission-aligned behaviors

Confident leading group discussions or workshops that promote learning, collaboration, and empowerment

Comfortable presenting to internal and external audiences

Consistently maintains a safe, clean, and well-functioning facility while identifying and addressing safety or maintenance needs

Minimum of two years of supervisory experience supporting staff or volunteers in a human services or related setting

Demonstrates basic knowledge of budgeting processes and resource allocation to support program operations

Understands and able to monitor basic contract requirements to help ensure program activities meet funder expectations

Anticipates program needs and future changes to improve efficiency and service delivery

Demonstrating a poised, credible, and confident demeanor that reassures others and commands respect

Translates strategy into action, ensuring efficient and effective implementation

Cultivates commitment to fundamental strategic and cultural change throughout LifeMoves

Manages budgets, expenses, and resources responsibly to meet financial targets

Navigates workplace challenges and resolves conflicts constructively

Fosters an inclusive, equitable, and motivating team environment by modeling values, addressing issues, and translating cultural goals into daily practices