LifeMoves · 18 hours ago
Program Director
San Jose, CA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expLifeMoves is the largest provider of housing and services for neighbors experiencing homelessness in Silicon Valley. The Program Director oversees operations and staff at the Villa, ensuring high-quality client services and compliance with agency standards while fostering a positive program culture.
FamilyNon ProfitResidential
Responsibilities
Ensure program services are safe, trauma-informed, welcoming, and effective
Partner with leadership to manage budgets, data, and other needs that support program goals
Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed
Ensure staff documentation and service delivery meet accuracy and compliance standards
Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing)
Support data collection, audits, and continuous improvement efforts
Provide supervision and coaching to staff using trauma-informed and strengths-based practices
Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture
Build and maintain strong relationships with community partners, businesses, and agencies
Represent LifeMoves professionally and help educate partners about programs and services
Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work
Attend continuing education opportunities to grow expertise and uphold agency standards
Be available to work occasional evenings and weekends as needed or as schedule describes
Perform other duties as assigned to meet program and organizational needs
Ensure 24/7 sites remain clean, safe, welcoming, and well-maintained for all
Provide onsite guidance to team members, ensuring coordination of services and smooth implementation of program activities
Support staff in developing and facilitating groups, workshops, and activities for clients
Qualification
Required
Educational Requirements: Bachelor's Degree in related field required; or an Associate's Degree with 3-5 years of progressively responsible experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field
Technology: Comfortable using technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software
Direct Service Experience: Minimum of three years in a leadership role within human or social services, supporting vulnerable populations
Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals
Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills
Growth Mindset: Open to feedback and training in trauma-informed, harm-reduction, and client-centered care
Team & Independence: Works well independently and collaboratively
Documentation: Maintains clear documentation and organization
Organization/Prioritization: Organized, detail-oriented, and proactive
Advocacy Skills: Advocates effectively across systems to secure client benefits and resources
Resource Identification & Research Skills: Identifies and connects clients to housing, employment, health, and social supports
Partnership Engagement: Builds collaborative relationships with partners and providers to strengthen client outcomes
Delegation: Distributes tasks effectively to balance workload and ensure team accountability
Crisis Response: Responds calmly and effectively to crises using trauma-informed and de-escalation strategies to support staff and clients
Boundaries: Maintains and models healthy, professional boundaries demonstrating the importance of self-awareness, self-care, and sustainability in the human services field. Supports staff in doing the same through coaching, reflection, and strengths-based feedback. Helps staff recognize signs of boundary-crossing and develop strategies for maintaining personal and professional limits
Best Practices: Maintains familiarity with harm reduction, Mental Health First Aid, and other relevant best-practice approaches
Program Model and Philosophy: Consistently models agency values, program philosophy, and mission-aligned behaviors
Group Facilitation Skills: Confident leading group discussions or workshops that promote learning, collaboration, and empowerment. Uses group settings to foster learning, collaboration, and positive group dynamics
Facility & Safety Lens: Consistently maintains a safe, clean, and well-functioning facility while identifying and addressing safety or maintenance needs
Supervision Experience: Minimum of two years of supervisory experience supporting staff or volunteers in a human services or related setting
Budgeting: Demonstrates basic knowledge of budgeting processes and resource allocation to support program operations
Contract Deliverables: Understands and able to monitor basic contract requirements to help ensure program activities meet funder expectations
Forward Thinking: Anticipates program needs and future changes to improve efficiency and service delivery
Executive Disposition: Demonstrating a poised, credible, and confident demeanor that reassures others and commands respect, conveying an image that is consistent with the organization's vision and values
Workforce Planning and Succession: Translates strategy into action, ensuring efficient and effective implementation. Establishes clear goals, tracks progress and holds teams accountable for results
Championing the Vision: Cultivates commitment to fundamental strategic and cultural change throughout LifeMoves, even if the change is radical to align with the organization's evolving vision and strategic plan
Financial Management: Manages budgets, expenses, and resources responsibly to meet financial targets
Conflict Resolution and Risk Management: Navigates workplace challenges and resolves conflicts constructively. Proactively identifies risks and develops strategies to mitigate issues
Leading Organizational Culture: Fosters an inclusive, equitable, and motivating team environment by modeling values, addressing issues, and translating cultural goals into daily practices
A valid [State] driver's license and reliable transportation are required
Must be able to travel throughout the Bay Area as part of regular duties
Mileage reimbursement is provided in accordance with agency policy
Occasional evening or weekend travel may be required to attend community events or support client services
Must maintain vehicle insurance as required by law and agency policy
Preferred
Public Speaking: Comfortable presenting to internal and external audiences
Benefits
Competitive annual base salary
LifeMoves benefits package
Company
LifeMoves
Lifemoves is a non-profit organization that helps homeless families and individuals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aubrey Merriman (He/Him/His)
Chief Executive Officer
Marie Amoruso Jackson
CMO - Chief Marketing Officer
Recent News
2025-04-04
Morningstar
2023-09-28
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