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City of Houston · 1 day ago

CUSTOMER SERVICE REPRESENTATIVE I (Collection)

Houston, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The City of Houston is seeking a Customer Service Representative I for the Municipal Courts' Collections and Compliance Division. The role involves creating deferred payment plans, handling mail compliance tasks, and managing court-related calls in a high-volume environment.

HospitalityNon Profit

Responsibilities

Create deferred payment installment plans ordered by the courts

Make outbound deferred payment courtesy calls for timely installments

Provide deferred payment extensions upon requests

Periodic scheduled rotation to alternate court locations

Open, sort, and distribute U.S. Postal and Courier Service mail

Review and process court-related mail/email requests for individuals who opt out of appearing in court

Scan documents into the Court’s case management system for judicial review

Data entry of payments by cash, check, credit card, and money order in the Court’s case management system

Moderate level of phone/email/written contact with the public, attorneys, court staff and law enforcement

Proofread outgoing correspondence

Answer court-related calls in a high-volume call center environment

Make out-bound collection calls for delinquent court fines and/or fees via credit card

Data entry of case-related information and payments in court’s case management system

Qualification

Customer service experienceAdministrative experienceMicrosoft Office proficiencyBilingual in SpanishInterpersonal skillsCommunication skillsAttention to detailProblem-solving skillsOrganizational skills