Revo Health ยท 16 hours ago
Senior Technical Training Program Specialist
Bloomington, MN
Full-time
Onsite
Senior Level
5+ years expRevo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. The Senior Technical Training Program Specialist is responsible for training new staff on critical systems and will work closely with end-users, physicians, and managers to ensure effective training delivery and curriculum development.
Health CareOutsourcingWellness
Responsibilities
Build and maintain a predictable training schedule with recurring, role-specific classes (PSR, CA, CC, Scribe, etc.). Establish class registration, attendance tracking, and cancellation workflows. Maintain and update training center content, schedules, and communication materials
Develop structured agendas and curricula for all role-based classes. Create modular training content for new hires and refresher sessions. Partner with subject matter expert, and divisions to ensure content accuracy. Align training materials with organizational workflows and EMR updates
Lead group classes, role-specific cohorts, and refresher sessions. Provide backup support for high-touch provider training as needed. Offer 1:1 onboarding support for urgent or complex situations
Coordinate with engineering and IT to ensure equipment, logins, and access issues are resolved before or during classes. Work closely with HR to align training cadence with hiring trends. Establish routine communication with division leaders for training updates and needs assessment
Build strong relationships with executives, clinic managers, specialty directors, and other division leaders. Serve as the primary training liaison for expanding divisions. Collect and interpret feedback to refine curriculum and program operations
Conduct training needs assessments across divisions. Track training metrics, hiring volume, and attendance to adjust offerings. Identify opportunities for refresher training and ongoing learning initiatives. Standardize onboarding expectations across divisions
Gain a strong expertise in i-Health critical clinical systems including but not limited to AGFA, Touchworks and Allscripts Practice Management
Train staff on proper use of electronic medical record systems, PACs system (AGFA), scheduling systems, and corporate standard technologies such as email, HR systems (UKG), corporate portal (SharePoint), phone systems, and other technologies
Be willing to learn new systems as they are implemented and provide training to new and existing users
Have a strong customer service orientation and a passion for helping new physicians and staff become productive on company technologies
Qualification
Required
5 Years Experience delivering IT Training in a medical environment
Strong technical aptitude required
Strong analytical, problem solving, and change management skills required
Strong communication and interpersonal skills
Strong experience in instructional design, curriculum development, or technical education
Demonstrated ability to design structured training programs (not just deliver training)
Excellent communication and relationship-building skills with leadership
Experience coordinating cross-functional teams (IT/HR/Operations)
Ability to manage high-volume, multi-role training workloads
Comfortable presenting to groups and facilitating both virtual and in-person sessions
Highly organized, proactive, and able to create structure from ambiguity
Ability to comply with company policies, procedures, practices, and business ethics guidelines
Ability to comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively
Communicate respectfully and professionally in face-to-face, phone and email interactions
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Preferred
BA or BS in Training, communications or technology discipline preferred
Experience working in a large physician office environment, preferably experience with multi-specialty operations
Familiarity with physician office and billing terminology
Experience using electronic medical record systems
Experience with Allscripts Practice Management and Touchworks EMR desired but not required
Demonstrated understanding of physician office clinical workflows
Ability to learn and train on new systems quickly
Benefits
Medical (w/Maternity Bundle)
Dental & Vision plans
Tuition Reimbursement
401(k) w/ Profit Sharing
Employee Assistance Program
Lifetime Fitness Subsidy
Car Rental discounts
Home, Auto, & Pet insurance savings programs & more
Company
Revo Health
Revo Health provides care bundle development, quality improvement, BPO, management services and ASC solutions for healthcare leaders.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Galeazzi, PHR (she/her)
HR Business Partner
Chris Bailey, PT, DPT, OCS
Chief Development Officer
Recent News
Minneapolis / St. Paul Business Journal
2023-11-29
2022-04-12
Company data provided by crunchbase