Dispatcher/Customer Service Representative jobs in United States
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FIDELITONE ยท 3 days ago

Dispatcher/Customer Service Representative

positionTaunton, MA
timeFull-time
remoteOnsite
seniorityMid Level
money$22.25/hr - $22.25/hr
date3+ years exp

FIDELITONE is a leading company in the supply chain industry, specializing in logistics and delivery services. The Dispatcher position is responsible for ensuring timely communication regarding delivery routes and coordinating with drivers and warehouse personnel to enhance customer service.

Supply Chain Management

Responsibilities

Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers
Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients
Responsible for sorting and preparing all delivery paperwork
Ability to operate FIDELITONE routing software to effectively communicate with drivers
Works with and assists drivers and customers to problem solve and provide excellent customer service
Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
Responsible for communicating cancelled or rescheduled deliveries to end customer and client
Other duties as assigned

Qualification

Logistics/Supply ChainDispatchingDOT RegulationsExcelCustomer ServiceProblem-SolvingCommunication

Required

Minimum of 3 years of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management
Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators
Ability to communicate effectively across all levels of management, peers, and clients is necessary
Excellent problem-solving, task prioritization, follow-up, and customer service skills required
Intermediate computer proficiency in Excel and Word
High school diploma or equivalent

Preferred

Prior dispatch experience a plus

Company

FIDELITONE

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FIDELITONE is a logistics company that provides supply chain management and logistics services.
dateFounded in 1929
location
Wauconda, Illinois, USA
people-size501-1000 employees
web-link
http://fidelitone.com

Funding

Current Stage
Late Stage

Leadership Team

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Josh Johnson
Chief Executive Officer
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Ross Hudson
CFO
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Recent News

Pet Age
Achieve Growth, Deliver Positive Customer Experiences with an Optimized Supply Chain
2025-03-17
PRWeb
FIDELITONE Partners with Optilogic to Design its Future Supply Chain
2025-01-22
NH Business Review
New Pease facility example of needed warehouse/distribution space in NH
2024-04-06
Company data provided by crunchbase