This job has closed.

Culture Amp · 21 hours ago

Senior Implementation Manager (Full - time Contract)

Chicago, IL

Full-time, Contract

Onsite

Mid, Senior Level

$125K/yr - $140K/yr

2+ years exp

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. As a Senior Implementation Manager for our North America Enterprise segment, you will ensure customers integrate and realize the value from Culture Amp’s platform quickly and confidently.

AnalyticsEnterprise SoftwareHuman ResourcesSaaS

H1B Sponsor Likely

Responsibilities

Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls

Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements

Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline

Proactively identify and resolve implementation issues and escalations in partnership with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders

Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch

Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations

Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements

Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption

Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects

Qualification

SaaS implementationProject managementCustomer successChange managementHR tech experienceProject management certificationCommunication skillsProblem-solvingTechnical articulation

Required

Proven track record of successfully managing and implementing projects, preferably in a customer facing role

Ideally 2 - 4 years' experience of implementing SaaS products with customers

Experience with project management, customer success, or a related field

Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business

Problem-solving abilities and a proactive approach to identifying and addressing potential issues

Ability to clearly articulate technical topics to a non-technical audience

Preferred

Experience implementing HR tech, people analytics, or adjacent employee experience platforms

Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts)

Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus

Benefits

Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success

Programs, coaching, and budgets to help you thrive personally and professionally

Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people

Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work

Team budgets dedicated to team building activities and connection

Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time

Extended year-end breaks: An extended refresh period at the end of year

Excellent parental leave and in work support program available from day 1 of joining Culture Amp

5 Social Impact Days a year to make a positive impact on the community outside of work

MacBooks for you to do your best & a work from home office budget to spend on setting up your home office

Medical insurance coverage for you and your family (Available for US & UK only)

Company

Culture Amp

Glassdoor3.6

Culture Amp is an employee analytics platform that specializes in staff surveying and analytics.

Founded in 2009

Melbourne, Victoria, AUS

501-1000 employees

http://cultureamp.com

H1B Sponsorship

Culture Amp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)