Apply on Employer Site

Gifthealth · 1 month ago

Resolution Specialist

Columbus,OH,US

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Gifthealth is revolutionizing the healthcare experience by simplifying prescription and health services management. As a Resolution Specialist, you will oversee complex patient issues, collaborating with teams to enhance patient experience and improve support processes.

Health CarePharmaceuticalSoftware

Responsibilities

Serve as the primary point of contact for high-priority patient concerns

Coordinate with internal teams to resolve issues promptly

Develop and implement protocols for handling escalations efficiently

Mentor and support Patient Care Representatives in managing challenging cases

Provide training on best practices for issue resolution and customer service

Monitor team performance and provide feedback for continuous improvement

Analyze escalation trends to identify areas for operational enhancements

Collaborate with stakeholders to implement solutions that reduce recurrence of issues

Maintain documentation of processes and updates for transparency and training purposes

Ensure all patient interactions comply with HIPAA and other regulatory standards

Generate reports on escalation metrics and outcomes for leadership review

Participate in audits and quality assurance activities as needed

Qualification

Healthcare AdministrationPatient Support ExperienceCustomer Service SoftwarePharmacy Operations KnowledgeProblem-Solving SkillsProcess ImprovementCommunication SkillsInterpersonal SkillsTeam LeadershipAttention to Detail