Product Support Manager Senior jobs in United States
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FIS · 2 days ago

Product Support Manager Senior

positionSt. Petersburg, FL
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date10+ years exp

FIS is a global leader in financial services and technology, looking for a Product Support Manager Senior to oversee customer support operations. The role involves managing teams addressing technical inquiries, developing support policies, and ensuring quality standards in client interactions.

BankingFinancial ServicesFinTechPayments
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H1B Sponsor Likelynote

Responsibilities

Managing operations of teams responding to technical and complex inquiries through case management
Developing and monitoring policies, procedures, and operating systems for efficient support
Reporting recurring issues to product management and development teams
Monitoring call queues, volumes, and metrics; analyzing trends to ensure quality standards are exceeded
Ensuring representatives are trained on new product releases, upgrades, and patches
Contributing to the development of product support functions and strategies
Managing budgets, staffing, and scheduling across multiple cost centers
Selecting, developing, and evaluating personnel for optimal team performance
Serving as an escalation point for client issues, including senior-level engagement
Other related duties as assigned

Qualification

Network planningIT technologiesProject managementWorkforce management toolsFIS products knowledgeCommunication skillsLeadership skillsDecision-making skillsConflict managementTeamwork ability

Required

Bachelor's degree in computer science, information systems, or equivalent experience
10+ years of experience in network planning, engineering, or operations
Broad knowledge of FIS products and related services
Strong understanding of IT technologies (operating systems, network devices, software architecture)
Experience with workforce management tools and practices
Excellent communication skills for technical and non-technical audiences, including executive-level stakeholders
Proven leadership, decision-making, and conflict management skills
Project management experience and customer-focused leadership ability
Ability to work independently and in a team environment

Benefits

Competitive salary and benefits
Career development within a global fintech leader

Company

FIS

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FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
dateFounded in 1968
location
Jacksonville, Florida, USA
people-size10001+ employees
web-link
http://www.fisglobal.com

H1B Sponsorship

FIS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Public Company
Total Funding
$10.5B
Key Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity

Leadership Team

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Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
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Stephanie Ferris
CEO and President
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Recent News

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2026-01-09
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Partnership with FIS Brings UK Paytech Modulr to the US
2026-01-09
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Modulr Teams With FIS to Boost Real-Time Payments in US
2026-01-08
Company data provided by crunchbase