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Oregon Department of Human Services · 1 day ago

Public Benefits Specialist, Entry (Bilingual English/Spanish Preferred)

Salem, OR

Full-time

Onsite

Entry Level

$3,952/mo - $5,169/mo

2+ years exp

The Oregon Department of Human Services is committed to advancing equity and diversity while empowering Oregonians to rise above poverty. As a Public Benefits Specialist, Entry, you will facilitate access to vital services and provide customer support in the Self-Sufficiency Program.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Create a welcoming environment for the public with friendly, respectful, professional, and courteous service

Managing incoming mail and multiple email accounts

Answer phones with appropriate phone system when covering phones. Including answering client’s questions in regard to programs and case specific information

Explain agency notices, case and benefit issuance stats as requested by clients

Explore alternative resources appropriate for any clientele in office or on phone. Maintain resource information and provide Oregonian’s directions to access services

Complete initial computer screening to determine prior case history or current eligibility

Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs

Qualification

Customer ServiceData EntryBilingual (English/Spanish)Attention to DetailConfidential Information HandlingAdaptabilityCommunication Skills

Required

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service

An equivalent combination of education, training, and experience relative to the class concept

Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents

Experience providing customer service serving a diverse clientele

Demonstrated ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences

Skilled in handling, collecting, and safeguarding confidential and sensitive information