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Arrowhead Pharmaceuticals · 17 hours ago

Summer Intern, Information Systems & Informatics

Madison, WI

Internship

Onsite

Intern

$21/hr - $21/hr

Arrowhead Pharmaceuticals is a clinical stage biopharmaceutical company focused on developing innovative drugs for genetic diseases. The Information Systems & Informatics Intern will support technology operations by contributing to asset management, reporting optimization, and end-user support initiatives, gaining hands-on experience with critical IT systems and processes.

BiotechnologyHealth CareNanotechnologyPharmaceutical

Comp. & Benefits

No H1B

Responsibilities

Support an Asset Management and Tagging project, including tagging current IS&I assets and updating configurations within the Asset Management tool

Review, validate, and enhance IS&I Help Desk ticketing system reports to improve accuracy, usability, and operational efficiency

Generate new reports and dashboards to support day-to-day IT operations and future planning

Assist with frontline Help Desk support for on-site and remote users

Support PC lifecycle management, including setup, maintenance, and refresh activities

Maintain accurate IT equipment inventory records

Respond to employee questions related to Windows 11, Office 365, and mobile devices

Assist with supporting and troubleshooting video conferencing technologies on PCs and in conference room environments

Contribute to development of customer-facing dashboards and reports

Qualification

Information TechnologyComputer ScienceMicrosoft OfficeHelp Desk SupportAsset Management ToolsCustomer Service MindsetProblem-SolvingOrganizational SkillsAttention to Detail

Required

Currently enrolled in a bachelor's degree program at an accredited university or college and majoring in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or a related field

Excellent verbal and written communication skills

Strong problem-solving and organizational skills

Strong attention to detail and customer service mindset

Proficiency in Microsoft Office applications

Ability to lift up to 40 lbs

Willingness and ability to spend 75% of the workday walking the facility and 25% at a desk