This job has closed.

STATION F · 20 hours ago

SENIOR IMPLEMENTATION SPECIALIST

New York, United States

Contract

Hybrid

Senior Level

5+ years exp

Hivebrite is an all-in-one community management and engagement platform dedicated to helping organizations create vibrant communities. The Senior Implementation Specialist will work with customers to ensure they successfully utilize the Hivebrite platform, providing education, technical support, and project management to enhance customer satisfaction and drive value.

Business DevelopmentIncubatorsInternet

Responsibilities

Conduct discovery sessions & workshops, understand customer’s business challenges and propose recommendations based on product capabilities

Examine customer requirements to recommend solutions to drive business outcomes and shape project delivery

Advise customers on integrations to external systems, able to get into the detail of topics such as SSO, APIs etc

Manage projects from different complexity, with duration up to 120 days

Configure Hivebrite platform to match customer’s requirements (build-out of the platform)

Train our customers on Hivebrite platform functionalities

Accompany our customers until they successfully launch

Partner with our Sales team to transition and successfully onboard new customers

Ensure all account issues are quickly resolved

Function as the voice of the customer and provide internal feedback on how Hivebrite can better serve them

Forecast and track key account metrics

Collaborate with product management to validate product features and provide inputs to the roadmap

Partner with sales team to drive successful evaluations including on-site Proofs-of-Concept & pilot engagement

Qualification

SaaS experienceImplementation SpecialistCustomer Success ManagementCommunity managementTechnical consultingProject managementPresentation skillsCritical thinkingCommunication skillsAdaptability