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Goodwill Kentucky · 1 day ago

Specialist, Support

Morehead, Kentucky, United States

Full-time

Onsite

Entry Level

1+ years exp

Goodwill Industries of Kentucky is looking for an energetic and self-motivated Support Specialist to assist individuals in overcoming barriers to employment. The role involves working closely with career coaches and providing support services to help job seekers achieve their career goals.

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Responsibilities

Works closely with career coaches – To serve participants requiring limited, short term support services, make referrals to other resources, sign-up for additional career services training and employment services

Functions as a member of the Career Coaches’ team, giving and receiving peer input into the delivery of services, sharing of resources, etc

Reports on individuals served, placed, retained, etc. as instructed. Maintains current and accurate data in the assigned data entry system

Monitors participants served and acts as a first line of service for problem resolution

Communicates with and serves as a liaison between Career Coaches, participants, and other agencies. ; Escalates the level of service available to participants as needs or career goals are known and communicates that escalation to career coaches for continuity of services

Makes referrals to other community organizations, agencies, and programs to address participant need. Makes “soft-touch” referrals for additional resources, such as providing a job lead, helping construct a short, basic resume, or assisting with a job application

Communicates with job seekers to help identify and address most immediate needs, such as obtaining food, clothing, transportation, etc.; Provides direct and up-front support to individuals coming to Goodwill for help in overcoming barriers to employment

Performs other duties as assigned

Qualification

Case managementWorkforce developmentSocial servicesCommunication skillsTeamworkInterpersonal skills

Required

High School Diploma or GED required

Must have outstanding oral and written communication, teamwork and interpersonal skills with the ability to work with a variety of diverse people

Preferred

Associate's degree or one-year of work experience in lieu of college degree in workforce development/social services environments, such as a workforce development program and/or community rehabilitation program, providing services to individuals with disabilities and/or other disadvantages preferred

Case management experience preferred