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Healthcare Outcomes Performance Co. (HOPCo) · 22 hours ago

Program Manager, Musculoskeletal Services

West Cornwall, Connecticut, United States

Full-time

Onsite

Mid, Senior Level

Healthcare Outcomes Performance Co. (HOPCo) is seeking a Program Manager for their Musculoskeletal Services. The Program Manager will work closely with HOPCo leaders across multiple markets to achieve optimal patient outcomes and improve various program metrics.

Health CareHospital

Responsibilities

Provides direction for process improvement activities for the Orthopedic Service Line, including the establishment of performance measures to attain optimal clinical, operational, financial and satisfaction outcomes

Directs the collection, analysis, and presentation of data on utilization patterns and other program outcomes

Attends section meetings and department meetings when appropriate and reports on areas of responsibility as required

Works to achieve cost efficiency in program areas and utilizes resources in a cost efficient manner

Evaluates tasks and processes to identify opportunities for improvement in efficiency

Improves satisfaction loyalty of customers provided by areas of responsibility. Immediately investigates and resolves concerns or complaints with assigned services. Personally manages the appropriate internal follow-up regarding the concern or complaint. Acts as a change agent for patient focused care in assigned services

Maintains ongoing compliance with licensure, regulatory, and accreditation standards applicable to assigned areas of responsibility

Leads various program committees in obtaining and evaluating quality and metric data

Partners with quality leaders to provide resources to clients as appropriate

Assists in the collection and analysis of data, metrics, and other information to populate and manage the departmental scorecard

Qualification

Orthopedic QualityProject ManagementData AnalysisFinancial StewardshipCompliance ManagementJudgmentEffective CommunicationRelationship BuildingInitiativeOrganizational Skills

Required

MHA or similar level degree and experience

Experience in project management; orthopedic quality and research experience

Working knowledge of basic hospital administrative functions

Development, coordination and delivery of medical services

Exercising a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives

Analyzing situations accurately and taking effective action

Establishing and maintaining effective working relationships with employees, providers, management and the public

Exercising judgment and discretion on developing, applying, interpreting and coordinating departmental policies and procedures

Ability to establish and maintain effective working relationships with a wide range of professional, administrative, technical and clerical staff in both a direct and indirect influential situation

Ability to communicate effectively both orally and in writing

Ability to effectively use computer applications such as spreadsheets, word processing, calendar, E-mail, and database software in performing work assignments

Ability to read, write, speak, understand, and communicate sufficiently to perform essential duties of the position, including providing comprehensive reports and plans

Ability to organize and integrate organizational priorities and deadlines

Ability to establish and maintain quality control standards

Ability to assume responsibility and exercise authority over assigned work functions

Normal office environment. Some travel within community. Various clinical settings in the hospital and outpatient clinics

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard

HOPCo and Specialty Hospital Mission, Vision and Values must be acknowledged and adhered to

Must meet OSHA requirements with annual safety training

Preferred

MHA preferred and relevant experience

Company

Healthcare Outcomes Performance Co. (HOPCo)

Healthcare Outcomes Performance Company (HOPCo) is the leading provider of musculoskeletal value-based health outcomes management, service line management and practice management.

Founded in 2005