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Tandem · 2 days ago

GTM: Demand Operations (NYC)

New York, NY, US

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $110K/yr

1+ years exp

Tandem is an AI platform that makes it easy to find and lease office space in the 21st century. They are looking for a go-to-market hustler to join their Demand Operations team and manage the office search process for companies in New York City, focusing on customer success and operational efficiency.

Information TechnologyInternet

Work & Life Balance

No H1B

Responsibilities

Be the face of Tandem to potential customers, developing a keen sense for each individual company’s search requirements, staying in consistent touch with them throughout their office search experience

Take ownership over Tandem’s touring process and ensure we execute the best possible touring experience (think 6-star design, Airbnb style)

Support customers in-person by attending tours for high priority leads and coordinate with your teammates to relay customer feedback

Help customers utilize Tandem’s software to schedule, attend, and provide feedback on office tours

Set and operate against customer inbound SLAs across various communication channels (e.g. Tandem app, email, text, Whatsapp)

Lead internal stand-ups and articulate customer needs to cross-functional stakeholders in a clear and concise manner

Work with product and engineering to develop new features for the Tandem application at scale (based on aggregated learnings from servicing customers)

Become an expert in office space in New York City