Pella Windows & Doors of Montana · 1 day ago
Project Coordinator II
Geneva, IL, United States
Full-time
Hybrid
New Grad, Entry Level
$24/hr - $33/hr
0+ years expPella Windows & Doors of Montana is currently seeking a Project Coordinator (PC) to join their team in Geneva, IL. The PC is responsible for coordinating order entry, purchasing, scheduling, and delivery of customer orders, ensuring customer satisfaction throughout the process.
Building Materials
Responsibilities
External and internal customer contact
Reviewing and booking orders from the sales team
Purchasing product from vendors and our corporate manufacturing facilities
Recording key dates and activities related to orders
Scheduling and releasing completed product
Scheduling of Value Add and Pre-finish
Coordinating delivery of customer orders
Collects customer payments following installation or delivery as needed
Managing recovery process for shortages and damaged product
Ordering parts and/or scheduling service appointments as needed
Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
Resource for PQM /ADM and product offering questions
May assist with physical inventory and help resolve inventory discrepancies
Promotes and facilitates continuous improvement activities in the department
Coordination and management of installation permits
Collecting and verifying Lead Safe Install paperwork when applicable
Scheduling installation of Pella products
Scheduling installation recovery appointments
Approving and processing payments for sub-contracted installation companies
Quoting and bidding of Pella products as needed
Regularly communicates with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders
Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date
Communicates with customers, contractors and sales department to coordinate product delivery details along with verification of addresses, phone numbers and directions
Qualification
Required
Must have High School Diploma or GED
Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications
Excellent verbal and written English language skills are required
Good public relations, public speaking, and customer service skills
Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers
Must display excellent phone and email etiquette
Must be able to present appropriate attitude for the situation when interacting with customers or coworkers
Must be a team player and exhibit a strong desire to learn and promote self-growth
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion
Attention to detail is required
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines
Must be able to develop trust, respect, and confidence of customers, coworkers and managers
Must present in a clean and neat physical appearance
Must be able to investigate issues and resolve conflict in the best interests of the business and our customers
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s
Ability to perform calculations using units of money, time, measurement, etc
Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth
Ability to apply basic concepts of algebra, geometry and general business math
Preferred
AA or Technical degree preferred
0-2 year's customer service, or general business experience preferred
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required
Benefits
Healthcare
Dental
Vision
Paid vacation
A generous 401(k) plan
Tuition assistance
And much more
Company
Pella Windows & Doors of Montana
Since 1987, Pella Windows & Doors, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase