Oregon Health & Science University · 18 hours ago
Concierge - Public Service Representative 3
Portland, OR
Full-time
Onsite
Entry Level
$25/hr - $33/hr
2+ years expOregon Health & Science University is seeking a Concierge - Public Service Representative 3 to provide the highest level of customer service to guests. The role involves greeting patients and visitors, providing information about services, and ensuring a welcoming environment while supporting various departments and maintaining safety protocols.
EducationHealth CareUniversities
Responsibilities
Greets patients, visitors and employees at points of entry into OHSU hospitals and clinics in a professional and courteous manner
Provide information about OHSU services and programs, which include explanations of processes to obtain services, services available, procedural information related to the provision of services, contact departments for additional assistance as needed
Answers patient information telephone lines, responds to requests for information (e.g., directions to the hospital, phone numbers to clinics, connecting operating room staff to families, etc.) and routes calls appropriately
Utilizes computer systems to access patient information such as appointment times, room location, clinic location, etc. and releases information according to HIPAA guidelines
Provides information about local hotel arrangements, long-term housing, transportation, business services, entertainment, restaurants, and leisure activities
Maintains and applies knowledge of our facilities for assisting our patients, employees and guests in navigating the physical and functional environment
Provides high quality customer service to both external customers (patients, visitors, medical transport, mortuary services, etc.) and internal customers (OHSU health care providers and staff)
Assists public with explanation and clarification of policies and procedures
Support various departments, including, but not limited to Admitting, Central Check In, OHSU Visitors and Volunteers, Access Checkpoints and Decedent Affairs with specific processes such as arriving patients, deploying Guide Volunteers to assist with patient or staff needs, and verifying patient information
Assist mortuary representatives with directions to morgues. Review completed forms for accuracy
Provide patients and visitors with wheelchairs and escalates transportation needs to the appropriate internal (i.e. Hospital Transportation) or external resource (i.e. Ride to Care). Staff may be asked to assist with pushing patients in wheelchairs
If licensed, may provide notary services to OHSU guests and staff
Maintains familiarity with Public Safety policies and stays current on appropriate actions in the case of an emergency or disruption
Explain and apply OHSU Patient Visitation Policy and unit specific guidelines. Escalate exceptions when appropriate
Serves as 'person in charge' as assigned by Environmental Health and Safety in the event of an emergency and/or evacuation
Observes behavior of guests and staff and escalates concerning behavior or issues to appropriate staff and/or department, as needed
Maintains a calm demeanor at all times regardless of the situation and responds to disruptions in a professional manner involving appropriate staff and/or taking safety measures when intervention is required
Circulates the lobby or waiting area pro-actively identifying and responding to needs and maintaining cleanliness of the area
Ensures work area and desks remain clean, and stocked with necessary supplies and resources to support daily operations and services provided
Participate in classroom and on-the-job trainings as it pertains to the position and OHSU Core Competencies
Qualification
Required
Two years of experience in customer service relations one year of which must have included interpretation and explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations
Exhibits a friendly and outgoing demeanor
Demonstrates excellent customer service skills and professionalism in all interactions, including face to face, phone, and written communications
Demonstrates critical thinking and problem solving skills
Ability to stay organized and prioritize duties when faced with competing priorities
Cultural competency and ability to accept and relate to other cultures, histories and traditions. Includes the ability to interact effectively with people of diverse cultures/ethnic backgrounds
Must have the ability to understand, communicate with, and effectively interact with people across cultures
Possesses excellent interpersonal, written and oral communication skills
Demonstrated experience in cultivating and fostering working relationships internally and externally
Displays an ability to maintain a calm presence when faced with conflict, and demonstrates conflict resolution skills
Proficient in utilizing computer hardware and software technology, including MS Office Suite
Preferred
High School diploma
Six months of work experience in a healthcare setting including high volume direct patient contact; OR
One year of work experience with high volume direct public contact
Experience with EPIC or other patient information software
Understanding of process improvement methods
Company
Oregon Health & Science University
OHSU is a health and research university provides patient care, research, education of the next generation of health care.
10001+ employees
H1B Sponsorship
Oregon Health & Science University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (136)
2024 (132)
2023 (121)
2022 (132)
2021 (109)
2020 (103)
Funding
Current Stage
Late StageTotal Funding
$36.6MKey Investors
U.S. Small Business AdministrationNational Institute of Allergy and Infectious DiseasesHyundai Hope On Wheels
2024-09-25Grant
2022-11-21Grant· $4.7M
2022-09-27Grant· $0.3M
Leadership Team
Tarek Salaway
Chief Executive Officer, OHSU Health
Lawrence Furnstahl
Executive Vice President & Chief Financial Officer
Recent News
2026-01-03
Genetic Engineering News
2026-01-03
2025-12-31
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