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State of Oregon · 3 days ago

ESM Systems Administrator (ISS5)

Tigard | PERS

Full-time

Hybrid

Mid Level

$5,638/mo - $8,525/mo

4+ years exp

The Public Employees Retirement System is recruiting for an ESM Systems Administrator (Information Systems Specialist 5) position in the Information Services Division. This role involves providing Tier III technical support for IT Service Management, IT Asset Management, and IT End Point management, while also participating in the planning, design, and maintenance of these systems.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Provides Tier III technical support for IT Service Management (ITSM), IT Asset Management (ITAM), and IT End Point management

Works with a senior role in planning, design, construction, implementation, and maintenance of ITSM, ITAM, and IT End Point management systems

Serves as secondary analyst for the PERS change advisory board (CAB), IT Metrics, and Service Desk applications

Qualification

ITSM Systems AdministrationProcess designImprovementITIL v3V4 certificationTechnical troubleshootingTechnical writingPublic speakingTrainingProblem-solvingTeam collaborationMentorship

Required

Four (4) years of information systems experience in ITSM Systems Administration

An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in ITSM Systems Administration

A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above

Preferred

Public speaking or presentation experience

Technical writing experience

Technical process troubleshooting experience

Experience in process design and improvement, quality management and organizational change management activities including providing recommendations to leadership or management

Ability to provide training and mentorship for processing change and release management

Strong problem-solving skills and ability to propose and facilitate resolutions for high complexity incidents, problems, and requests

Ability to work in a team environment and collaborate with senior IT staff and management to develop policies and procedures, and to meet short-term and long-term goals

ITIL v3 or v4 training course completion; Certification preferred

Preference may be given to candidates with current or previous PERS IT experience