Apply on Employer Site

Bayhealth · 23 hours ago

Patient Access Specialist I

Dover, DE

Part-time

Onsite

Entry Level

$17.40/hr - $26.10/hr

1+ years exp

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader, and they are seeking a Patient Access Specialist I. The PAS I will perform complete and accurate registration and admissions functions to provide information for continuity of care and revenue cycle efficiency, ensuring a positive experience for patients during the registration process.

Emergency MedicineHealth CareHospital

H1B Sponsor Likely

Responsibilities

Customer Service; meets the needs of the patient/ patient representative by using clear and respectful communication while obtaining necessary information

Timely and precise completion of each registration, following all department processes and procedures. Must verify that all demographic and insurance information is accurate; utilizes Epic, payer websites or telephone for insurance verification. Obtain current copies of insurance cards and photo identification. Secures patient signatures for required forms

Enter data related to procedures, tests, and diagnoses (when applicable). Determines the need for medical necessity and follows the advanced beneficiary notice process when appropriate based on pre-established guidelines

Obtains and verify the accuracy of physician orders for tests and procedures to minimize risk to hospital reimbursement

Identify the patient using two factor identification. Complies with EMTALA regulation when creating the quick registration account (when applicable)

Ensure authorizations (pre-certifications, prior authorization, referrals) are obtained prior to service, as applicable. Notify supervisor of any insurance authorization issues

As appropriate, completes Medicare Secondary Payer questionnaire without errors to support compliance with CMS policies

Perform point of service collections: Responsible for meeting monthly collection goals, having financial conversations with patients as it relates to their co-payments, deductibles, co-insurance, deposit amounts and outstanding balances. Documents payments/actions in the EHR and provides the patient with a payment estimate (when applicable). Follows cash drawer balancing procedures, as appropriate, reconciles payments against deposit totals

Review and resolve account errors in assigned work queues

Maintain qualitative and quantitative individual and team performance targets

Responds to disaster and mass casualty situations in a calm and appropriate fashion. Maintains and understands the emergency management processes and procedures specific to that unit

Adheres to department and system policies. Interact with co-workers, visitors, and other staff consistent with the Bayhealth values

Scheduling (as applicable) – may need to schedule appointments, following procedures and protocols. Assist patients with referral needs in obtaining additional appointments with specialists, and insurance approval authorization for additional visits

Patient flow (as applicable) - maintain efficient patient flow in the registration and check-in process. Accurately complete reception duties in accordance with policies

All other duties as assigned within the scope and range of job responsibilities

Qualification

Patient registration experienceCustomer serviceMedical terminologyData entryCommunication skills

Required

Education: High School Diploma or GED

Experience: Required: One (1) year in a customer service role

Credential(s): None Required

Preferred

Experience in healthcare or medical office environment

Knowledge of medical terminology

Education: Associate Degree Associate Degree Business Administration Related field

Benefits

Generous Paid Time Off and Paid Holidays

Matching 401(k)/403(b) Plans

Excellent Health, Dental, and Vision

Disability and Life Insurance options

On Site Child Care

Educational Reimbursement

Health Care and Dependent Care Flex Spending Accounts

Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Company

Bayhealth

Bayhealth is an advanced non-profit healthcare system that provides penn medicine for heart, vascular, cancer and orthopaedics.

Founded in 2010

Dover, Delaware, USA

1001-5000 employees

https://www.bayhealth.org/

H1B Sponsorship

Bayhealth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (20)

2024 (25)

2023 (17)

2022 (16)

2021 (12)

2020 (10)