Bayhealth · 1 day ago
Service Line Registrar
Dover, DE
Full-time
Onsite
Entry Level
$17.40/hr - $26.10/hr
1+ years expBayhealth Medical Center is Central and Southern Delaware’s healthcare leader, and they are seeking a Service Line Registrar. The role involves collecting accurate demographic and financial information critical to the hospital’s reimbursement while ensuring compliance with regulatory requirements and assisting patients with insurance verification and registration processes.
Emergency MedicineHealth CareHospital
Responsibilities
Identifies the patient using two factor identification. Complies with EMTALA regulation when creating the quick registration account
Timely and precise completion of each registration, following all department processes and procedures. Must verify that all demographic and insurance information is accurate; utilizes Epic, payer websites or telephone for insurance verification. . Completes assigned work queues to resolve errors and communicates error trends to management. Obtain current copies of insurance cards and photo identification. As appropriate, completes Medicare Secondary Payer questionnaire without errors to support compliance with CMS policies. Advanced Beneficiary process must be completed accurately when appropriate based on pre-established guidelines
Ensure all pre-authorizations are obtained prior to service, as applicable. Notify supervisor of any insurance authorization issues
Ensure all diagnosis codes and procedure codes are entered correctly
Perform point of service collections. Responsible for meeting monthly collection goals, having financial conversations with patients as it relates to their copays, deductibles and coinsurance amounts. Follows cash drawer balancing procedure, as appropriate, reconciles payments against deposit totals
Scheduling (as applicable) – may need to schedule appointments, following procedures and protocols. Assist patients with referral needs in obtaining additional appointments with specialists, and insurance approval authorization for additional visits
Patient flow (as applicable) - maintain efficient patient flow in the registration and check-in process. Accurately complete reception duties in accordance with policies
Completes the reschedule work queue, new patient referral workque, outgoing referrals and testing
Department Specific Functions & Accountabilities Emergency Departments Follows protocol for Trauma and Anonymous patient workflows. Follows the Mark for Merge process when duplicate accounts are identified or created at the time of registration. Lead shift change communication properly handing off in process registrations. Communicates status of Trauma and Anonymous patient registrations
Responds to disaster and mass casualty situations following disaster procedures, including the registration process for unidentified patients, using the patient tracking log and registering patients with disaster tags. At Smyrna, perform modified duties of the ED Unit Secretary communicating alerts to the respective providers and transportation services
All other duties as assigned within the scope and range of job responsibilities
Qualification
Required
Education: High School Diploma or GED
Experience: Required: One year in a customer service role
Must have working knowledge of medical insurance and be able to articulate information in a clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel and physicians
Preferred
Education: Associate Degree in Business Related field
Credential(s): Certified Healthcare Access Associate
Preferred: Previous experience in a medical office setting
Benefits
Generous Paid Time Off and Paid Holidays
Matching 401(k)/403(b) Plans
Excellent Health, Dental, and Vision
Disability and Life Insurance options
On Site Child Care
Educational Reimbursement
Health Care and Dependent Care Flex Spending Accounts
Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
Company
Bayhealth
Bayhealth is an advanced non-profit healthcare system that provides penn medicine for heart, vascular, cancer and orthopaedics.
1001-5000 employees
H1B Sponsorship
Bayhealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (25)
2023 (17)
2022 (16)
2021 (12)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Terry Murphy
President and Chief Executive Officer
Mike Tretina
Senior Vice President And Chief Financial Officer
Recent News
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