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Marshfield Clinic Health System · 2 days ago

Patient Connection Center System Trainer

Marshfield, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. The Patient Connection Center System Trainer is responsible for revenue cycle performance improvement processes, including needs assessment, gap analysis, and curriculum design, while also providing support to enhance patient care and experience.

Health CareMedicalOncologyWellness

Responsibilities

Responsible for all aspects of revenue cycle performance improvement process including, needs assessment, gap analysis, quality improvement initiatives, intervention, curriculum design, development, implementation, and evaluation

Provides ongoing support and monitors standards associated with Marshfield Clinic Health System (MCHS) appointments, referrals, pre-registration, financial counseling, authorizations/managed care and registration functions system wide

Integrates with all levels of leadership and staff to make decisions consistent with MCHS policies, procedures, and department standards

Involved in the project management process to organize and incorporate changes, and revisions to system wide initiatives for a multitude of departments within MCHS

Supports Revenue Cycle staff by providing the necessary tools to succeed in their role and enabling them to consistently provide excellent patient care and enhancing the overall patient experience

Qualification

Revenue Cycle ManagementCurriculum DesignLeadership SkillsCommunication SkillsProject ManagementAssociate Degree

Required

Associate degree in Education, Human Resources, Business, Communication, Healthcare, or related field. In lieu of an Associate degree, 3 years of experience in a Revenue Cycle role

Two years' experience in a Revenue Cycle role

Demonstrated proficiency with written and verbal communication and leadership skills

Knowledge of commercial and government billing requirements

Valid State of Wisconsin Driver's license with acceptable driving record

Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid