Neighborly® · 2 weeks ago
Quality Assurance Specialist
United States
Full-time
Remote
Entry Level
2+ years expNeighborly is a hub of service brands connecting customers to local experts for home and business services. The Quality Assurance Specialist will review invoices, partner with the Program Management team, and provide training and support to franchisees while ensuring quality assurance initiatives are met.
Business DevelopmentFranchiseManagement ConsultingService Industry
Responsibilities
Review and audit invoices to ensure accurate formatting, pricing, and billing
Partner closely with the Program Management team on quality assurance initiatives
Troubleshoot and resolve issues related to estimating and data-transmission software
Support franchisees with questions related to program work and system usage
Assist Franchise Owners with program-related franchise issues
Provide training and ongoing support for Rainbow systems tied to program work
Serve as a liaison between program customers and franchisees to resolve issues and assess satisfaction
Communicate effectively with brand leadership, internal teams, and external partners
Respond to customer, regulatory, and business inquiries in a professional manner
Create written materials such as reports, procedures, correspondence, and documentation
Maintain paperless document management systems and strict confidentiality standards
Qualification
Required
2 years of experience in property restoration, insurance claims, or construction estimating
Strong understanding of business math and comfort working with estimates, invoices, and financial data
Ability to analyze information, interpret regulations, and solve problems with limited standardization
High attention to detail and strong organizational skills
Comfortable working independently in a remote environment
Strong written and verbal communication skills
High computer literacy, including Excel, Word, Outlook, and PowerPoint
Ability to work under pressure, meet deadlines, and manage competing priorities
High School Diploma or GED
Preferred
Experience with Xactimate, Symbility, XactAnalysis, or similar industry software
Associate's or Bachelor's degree
Occasional travel required for company events such as Rainbow Round Up or Reunion
Remote / Hybrid Optional
Benefits
Check out our benefits offerings here: Neighborly Benefits
Equity and bonus opportunities
Company
Neighborly®
Neighborly brands repair, maintain, and enhance properties — to make life easier and more enjoyable for homeowners.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-09Acquired
Leadership Team
Michael A Davis
Chief Executive Officer
Mike Bidwell
President and CEO
Recent News
2025-05-20
2023-10-16
Company data provided by crunchbase