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iMedX · 3 days ago

Division Manager - Legal Support Services

Glendale, CA

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

iMedX is a company that delivers comprehensive legal support services designed to help California workers' compensation and personal injury law firms. They are seeking an experienced Division Manager to drive growth, profitability, and exceptional client service, overseeing daily operations and ensuring performance meets strategic goals.

Enterprise SoftwareHealth CareService IndustrySoftware

Responsibilities

Manage daily operations and ensure division performance meets strategic and contractual goals

Develop, implement, and monitor business plans, budgets, and policies to support growth and profitability

Lead, coach, and evaluate team members engaged in legal support work

Work closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagement

Collaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectations

Respond to client inquiries and resolve operational issues promptly

Ensure compliance with company policies, legal standards, and industry best practices

Represent the company’s values and commitment to quality in every interaction

Qualification

Management experienceStrategic planningBudget managementSales supportProcess improvementAnalytical skillsProductivity software proficiencyInterpersonal skillsLeadership skillsCommunication skillsDecision-making skills