CENTEGIX · 22 hours ago
Field Operations Engineer (Charleston SC)
Charleston,SC,US
Full-time
Onsite
Entry, Mid Level
2+ years expCENTEGIX is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces. The Field Operations Engineer will represent the company at customer sites, ensuring effective communication and exceptional service while resolving platform issues and maintaining strong relationships with customers.
EducationHospitalityInformation TechnologySecuritySoftware
Responsibilities
Engage Operations, IT, and Facilities leaders at customer sites to resolve platform issues that arise from time-to-time
Serve as a customer-facing representative of CENTEGIX, ensuring confidence and trust in our solutions
Effectively engage with customers, ensuring clear communication and exceptional service. Build and maintain strong relationships to enhance customer satisfaction and operational success
Maintain professional conduct and strictly adhere to all school district policies and safety standards while on K-12 property
Develop a deep understanding of our products and services to communicate their value effectively. Confidently answer customer questions, provide solutions, and represent the company with knowledge and professionalism
Ensure company assets are recovered from installers and returned in a timely manner
Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
Capture and provide feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams, emphasizing reliability and enhancing the user experience
Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams
Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms
Assist with change, add or routine maintenance questions and orders
Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services, building confidence in platform use and long-term value
Engage administrators and end users, where possible, to generate feedback on the platform and verbatim to leverage in marketing activities
Qualification
Required
Travel required up to 75% of the time
Travel is primarily regional but national travel will be required
Second shift work required when supporting installers working after hours
2+ years proven experience interfacing and interacting with customers, primarily onsite, with an emphasis on building trust and reliable support
Demonstrated sound judgment and professionalism in a sensitive environment, particularly when working around children
High school diploma or equivalent experience; college degree preferred
Successful completion of a comprehensive background check and fingerprinting may be required prior to being provided access to our customer sites
Basic knowledge of technology and hand tools required
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Ability to lift and carry up to 75 lbs
Carry and climb ladders, stand, kneel
Bend, sit or lie down while installing equipment
Stand for long periods of time
Preferred
Understanding of IP and basic networking, wireless systems and protocols is a plus
College degree preferred
Benefits
Participation in company wide discretionary bonus
Fifteen days of PTO plus twelve company holidays
Three days of paid Sick Leave and one floating holiday
Monthly device(s) reimbursement
Up to $2500/year reimbursement for eligible education expenses
We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
401(k) Plan with 4% employer contribution to help you plan for the future
Employee Referral Bonus
Charitable Program Match
Company
CENTEGIX
CENTEGIX innovates technology to save and enrich lives.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Charlesbank Capital PartnersGauge Capital
2025-08-19Secondary Market
2021-08-24Private Equity
Leadership Team
Jason McCarthy
Chief Financial Officer
Daniel Dooley
Founder
Recent News
Government Technology US
2025-11-04
Government Technology US
2025-10-31
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