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Envoy Air · 3 days ago

Customer Service Agent

US-NY-Buffalo

Full-time

Onsite

New Grad, Entry Level

$16.33/hr - $16.33/hr

Envoy Air, an American Airlines Group Company, is seeking a Customer Service Agent at Buffalo Niagara International Airport. The role involves providing outstanding customer service, managing check-in and ticketing processes, and assisting passengers with their travel needs.

Airlines/Aviation

No H1B

Responsibilities

Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience

This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner

No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination

This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Qualification

Customer ServiceReservation SoftwareTeamworkCommunicationProblem Solving

Required

Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds

18 years or older

High school diploma, GED, or international equivalent

Ability to pass a pre-employment drug screen and background check

Authorized to work in U.S. without sponsorship

Benefits

Travel for free with your family and friends on flights across the American Airlines global network.

Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.

Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.

Paid on the job training

Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.

Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.