Whitetail Club · 2 months ago
Night Auditor
McCall,ID,US
Full-time
Onsite
New Grad, Entry LevelWhitetail Club is seeking a Night Auditor to ensure guests are greeted and catered to during late evenings and early mornings. This role involves performing Night Audit reporting, closing procedures, and standard Front Desk duties while providing excellent customer service to guests and members.
GolfReal EstateSports
Responsibilities
Register guests at Shore Lodge check-in
Assist guests with check in procedure and resort orientation
Accommodate special requests whenever possible and facilitate amenity requests
Process accurate reservations from incoming calls
Complete daily reports, logs, and reporting as necessary
Ensure lobby and desk area are presentable
Complete billings at end of guest stays
Maintain accurate and complete information regarding the local area, hotel, amenities, directions, etc
Answer multiple phone lines and direct calls resort wide as necessary
Prepare guest folios, keys, and applicable information for next day arrivals
Schedule and execute wake up calls upon request
Process Night Audit reporting and compile a complete packet of the days reports, transactions, and receipts
Work in a constantly changing work environment and manage stress levels while dealing with paying customers
Use multiple computer software programs to process guest stays and schedule activities
Comply with unit cash handling, credit, and check cashing policies and procedures
Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of an acceptable solution
Provide excellent customer service to guests, Club Members, and fellow employees
Adhere to Company policies, procedures, and standards
Act as a liaison with Shore Lodge Security to make sure Resort and guests are safe and secure
Operate as a command center for night emergency contingencies
Perform other duties and responsibilities as assigned
Qualification
Required
High School Diploma or equivalent Education
Experienced in Microsoft applications, Outlook, Internet Navigation
Ability to multitask while maintaining a high degree of organization and detail
Superior customer service skills and abilities required
Ability to communicate effectively with and receive information from guests and coworkers
Self motivated
Preferred
Previous Front Desk/Night Audit and Guest Service Experience
Previous lodging software experience
Company
Whitetail Club
Whitetail Club is a social organization that offers golf, events, and dining.
Founded in 1948
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase