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SDI Presence · 1 day ago

Desktop Support Specialist

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

$44K/yr - $55K/yr

SDI Presence LLC is an IT managed services provider and consultancy that aims to advance clients to a secure digital enterprise. The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktop and notebook computers and peripherals, while working closely with the technology department to support end users.

ConsultingInformation ServicesInformation Technology

Responsibilities

Respond to new IT Support requests, prioritize, and document issues and resolutions

Respond to tickets and complete detailed responses in ticketing system

Respond to end user issues in a timely manner per SLA requirements

Perform Desktop/Hardware installs and moves

Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations

Support MS Office products and O365 applications, and other software applications

Support Internet Explorer, Edge, Chrome and Firefox

Installation and configuration of printers

Troubleshooting end-user problems with various desktop/laptop issues

Removing threats (virus, malware, etc.)

Tracking assets, and documenting software installations

Basic network configurations in Windows (DHCP configuration versus static IP addresses)

Work with the IT Administrator in handling other miscellaneous IT projects

Qualification

Windows OS installationDesktop hardware knowledgePC imaging technologyActive DirectoryAntivirus toolsMicrosoft Office SuiteMultitasking skillsA+ certificationTeam collaboration

Required

Basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals

Knowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)

Familiar with BitLocker encryption

Solid understanding of how to install the Windows OS (10,11) and configure with necessary drivers

Familiar with Active Directory

Must be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal tools

Knowledge of Ethernet cables and how to terminate them, and install the corresponding data jacks (not a requirement as this can be taught, but it's a plus if already known)

Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)

Must be able to work with other employees and end users to provide support in a timely, and friendly manner

Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)

The ability to work both autonomously and as a member of a team

The ability to work on site Monday – Friday

Driver's license required

Ability to perform routine and emergency PC maintenance during non-business hours