State Bank of Southern Utah · 1 week ago
Central Operations Representative
Cedar City, Utah, United States
Full-time
Onsite
New Grad, Entry Level
$18.59/hr - $18.59/hrState Bank of Southern Utah is seeking a Central Operations Representative to provide unified customer service across various departments. The role involves assisting with operational duties such as processing Wire Transfers and ACH, while ensuring excellent customer service through multiple communication channels.
BankingFinancial Services
Responsibilities
Handle customer service inquires and problems via phone, email and in person
Cross train in areas of ACH, Wires, Proof, and other key operational duties
Responsible for various reports that will assist in loss mitigation
LazerVault reports
SSI verification
ACH repair
Proof review and fraud detection
Sorting, folding, and sending daily branch letters
Placing of stop payments on checks
Calling on suspicious items
Balancing different departments books at the end of the day
Perform various data entry tasks
Manage daily, weekly and monthly tasks on a rotating basis
Research and resolve issues pertaining to customers accounts
Assist with special projects related to back office operations, such as document shredding and mail distribution
Closely adhere to the Bank’s Information Security policies and procedures
Assist with other duties as assigned
Qualification
Required
High School Graduate or (GED)
Must pass a credit & background check
Must be at least 18 years of age
Ability to be discreet with employee and customer information
Knowledge of bank products and services
Strong problem-solving skills
Excellent organizational and time management skills
Ability to work independently and as part of a team
Proficient with using Microsoft Excel, Word, and basic computer functions
Strong verbal and written communication skills
Excellent customer service skills
Preferred
Experience working in a financial institution
Bookkeeping or accounting experience
Associates degree
Benefits
Medical Insurance & HSA
Dental & Vision Insurance
Basic Life, AD&D and Long-term disability insurance
Supplemental life and AD&D options available
401K with employer match
Annual Incentive Program
Paid Time Off (PTO) accrual every pay period
Up to 12 paid holidays per year
Childcare reimbursement program
Employee recognition program
Monthly wellness activities
Company
State Bank of Southern Utah
State Bank of Southern Utah is headquartered in Cedar City, Utah.
Founded in 1957
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Schmutz
President/CEO
Andy Crosby
Chief Human Resources Officer | Senior Vice President
Recent News
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