thyssenkrupp Materials NA · 20 hours ago
IT Service and Support Intern
Southfield, MI
Internship
Onsite
InternThyssenkrupp Materials North America is looking for a highly motivated and proactive individual to join their dynamic IT team as an IT Service and Support Intern. This role offers hands-on experience in IT operations, where the intern will assist with end user support, documentation, troubleshooting, and customer service for over 4000 users.
Health CareManufacturingMedicalMining
Responsibilities
Assist the IT Service and Support team with day-to-day end user support
Participate in the creation and maintenance of system and process documentation, including system configurations, workflows, user guides, and standard operating procedures
Document best practices, knowledge-base articles, and IT Roadmaps
Help troubleshoot and resolve technical issues reported by end-users, escalating complex problems to senior team members when necessary
Perform routine run and maintenance tasks
Assist the IT Services and Support team in monitoring service ticket queues and ensuring proper assignment to our senior team members
Provide regular reporting updates to the department on Aged Tickets, Incident Management, Critical outages, and other department KPIs
Additional tasks as related to delivering a high level of Customer Service to 4000+ users
Qualification
Required
Good understanding of IT systems – Endpoint Devices, Network, Operating Systems, and Cloud platforms (Azure)
Familiarity and willingness to learn more about IT service management concepts, such as incident management, problem management, and change management
Strong problem-solving and analytical skills, with the ability to quickly learn new tools and technologies
Strong verbal and written communication skills and interpersonal skills, with the ability to effectively communicate with team members and end-users
Ability to work independently and manage multiple tasks simultaneously
Proficient in MS Office Suite, O365 applications – specifically Word, PowerPoint, Excel, Teams, Sharepoint
Excellent organizational and time management skills
Self-motivated, flexible, and creative, able to prioritize, multi-task, and work in a fast-paced environment
Must be a self-starter, collaborate cross-functionally, and work independently with minimal functional oversight
Able to take ownership of a given assignment, and proactively consult with other team members and other team representatives for information or guidance, as necessary
Strong technical aptitude and a genuine passion for technology and customer service
Knowledge of Jira, Confluence, or Smartsheet a plus
Currently enrolled in a bachelor's or master's program in Information Technology, Engineering, Business, or a related field
Benefits
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
Company
thyssenkrupp Materials NA
thyssenkrupp Materials is a mining & metals company providing metals processing and metallurgical laboratory services. It is a sub-organization of ThyssenKrupp.
Founded in 1999
1001-5000 employees
H1B Sponsorship
thyssenkrupp Materials NA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (2)
2022 (5)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Brian Diephuis
CEO
Recent News
Company data provided by crunchbase