Delta Air Lines · 1 day ago
Senior Product Manager, Retail Platform Quality and Reliability
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expDelta Air Lines is transforming into a world-class retailer focused on enhancing customer experience. They are seeking a Senior Product Manager for Retail Platform Quality and Reliability to improve platform reliability, error handling, and performance visibility for API consumers.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Serve as the primary liaison between channel teams (e.g., Reservations, ACS, IFS, OBS, Sales) and Enterprise Solutions product teams for reliability initiatives
Drive collaboration across product and engineering teams to align on reliability goals and error handling standards
Communicate reliability metrics, defect trends, and improvement plans to stakeholders to promote transparency and adoption
Define and implement API performance monitoring, including dashboards and KPIs (e.g., latency, uptime, error rates)
Establish and maintain SLA tracking for platform APIs
Partner with engineering to ensure observability tools and reporting meet business needs
Develop and enforce standards for error responses across platform APIs
Collaborate with product and development teams to improve error clarity and usability for integrators
Establish a standardized defect intake and triage process across all platform API product teams and to improve visibility and accelerate resolution times
Partner with product owners and IT architects to guide technical designs for reliability improvements
Translate technical reliability concepts for business stakeholders and business needs for technical teams
Support testing and validation of reliability enhancements across the platform
Qualification
Required
5+ years of experience in product management or technical program management
Proven ability to manage and deliver complex projects and processes across cross-functional teams
Demonstrated intellectual curiosity, critical thinking, and problem-solving skills
Exceptional stakeholder management, communication, and organizational abilities
Ability to clearly explain technical concepts—such as APIs, system integrations, and architecture diagrams—to both technical and non-technical audiences
Comfortable working independently in a fast-paced, team-oriented environment with diverse stakeholders
Results-driven, with strong attention to detail and a track record of meeting or exceeding deadlines
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Bachelor's degree in business, Computer Science, Engineering, or a related field
Experience in API-driven platforms, SaaS, or enterprise integrations
Experience collaborating with or working within commercial or operational functions such as Reservations, Airport Customer Service, eCommerce, Revenue Management, Sales, or IT
Strong understanding of API performance metrics, error handling best practices, and reliability principles
Ability to manage cross-functional initiatives and communicate effectively with technical and business stakeholders
Familiarity with observability tools, defect tracking systems, and incident management processes
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives.
401(k) with generous company contributions up to 9%.
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
10 paid holidays per calendar year.
Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
Non-birthing parents are eligible for 2-weeks of paid parental leave.
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-07
connexionfrance
2026-01-07
Company data provided by crunchbase