Integrated Resources, Inc ( IRI ) · 1 month ago
Reactive Planner 2, Customer Service Support Center
Nashville, TN
Full-time
Hybrid
Mid Level
3+ years expIntegrated Resources, Inc (IRI) is a global leader in health technology, and they are seeking a Reactive Planner 2 for their Customer Service Support Center. This role is responsible for scheduling service for customers, coordinating with field service engineers, and ensuring an exceptional customer service experience.
BiotechnologyHealth CareHuman ResourcesRecruitingStaffing Agency
Responsibilities
Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations
Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction
Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content
Qualification
Required
Attention to detail and ability to perform with a high degree of accuracy
Proficient in MS Office programs - Word, Excel, and Outlook
Excellent written and verbal communication skills
Strong customer service phone skills
Ability to work in a fast-paced environment and respond quickly to changes in job priorities
Strong organizational skills
Interpersonal skills required in interactions with internal and external customers
Ability to work independently to meet objectives and work through issues to resolution in a timely manner
Problem solving mindset with ability to identify improvement opportunities
Ability to work all shift times, as needed
Preferred
Bachelor's degree preferred or equivalent in work experience
3+ years customer service or planning experience preferred
Experience with ServiceMax, SalesForce, SAP or other ERP/planning tool preferred
Company
Integrated Resources, Inc ( IRI )
Integrated Resources Inc.
501-1000 employees
H1B Sponsorship
Integrated Resources, Inc ( IRI ) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (13)
2022 (9)
2021 (25)
2020 (39)
Funding
Current Stage
Late StageRecent News
2025-06-11
2025-06-11
2025-04-14
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