Ledgent Technology ยท 1 day ago
IT Support Specialist
Beatty, NV
Contract
Onsite
Mid, Senior Level
$30/hr - $36/hr
5+ years expLedgent Technology is seeking an Endpoint Support Specialist responsible for delivering high-quality technical support and lifecycle management for end-user devices across multiple locations. The role focuses on ensuring a smooth technology experience for employees through effective troubleshooting and customer-focused service.
Staffing & Recruiting
Hiring Manager
Alex Wainstein
Responsibilities
Provide daily technical support for endpoint devices, including Windows laptops, Apple devices, mobile phones, tablets, and printers
Diagnose and resolve hardware, software, and connectivity issues both onsite and remotely
Manage support requests through an IT service management system while meeting established service level agreements
Monitor ticket queues and take initiative on unassigned or aging requests
Configure and deploy Windows devices using automated provisioning tools
Enroll and manage mobile devices through a centralized mobile device management platform
Deliver professional, customer-focused support to users with varying technical skill levels
Offer specialized technical assistance to senior leaders when required
Support users through remote collaboration and support tools
Assist with Microsoft productivity applications and related workplace software
Coordinate with IT team members to ensure consistent service delivery across locations
Qualification
Required
5+ years of experience supporting endpoint devices in an enterprise environment
Must be willing to travel to other Beatty locations (downtown Beatty, North bullfrog)
Strong working knowledge of Windows 11, macOS, Dell hardware, and iOS devices
Hands-on experience with Microsoft Intune (MDM) and Windows Autopilot
Proficiency supporting Microsoft Office and related productivity tools
Experience working within ITSM frameworks and ticketing systems (SysAid or similar)
Excellent customer service, communication, and troubleshooting abilities
Ability to work independently in onsite environments and collaborate with remote teams
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase