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Owens & Minor · 21 hours ago

Customer Advocate, Cleveland

Cleveland, OH

Full-time

Onsite

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

Owens & Minor is a Fortune 500 company that plays a critical role in the healthcare process, providing integrated technologies, products, and services. The Customer Advocate will support the distribution business by developing operational processes, managing contract compliance, and acting as a liaison between the hospital and division department heads.

Health CareSupply Chain Management

Responsibilities

Develops and maintains strong, account-specific operational processes and performance with the customer

Performs duties on-site with the customer, reacting in a timely manner to customer information and requests

Manages and ensures contract compliance to all agreed terms and conditions

Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer

Acts as liaison between the Hospital and division department heads to ensure smooth conversions

Drive conversions and manages data

Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.)

Completes Sales analysis for customers and sales teams

Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets

Manages pricing, including sharing pricing information and addressing pricing issues with customers

Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer

Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions

Evaluates usage spikes with the customer

Reviews remaining allocations with customers and sends requests for additional allocations to PAS

Converts additional Not Stocked products to Stock

Sets up new accounts/ship-to information

Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.)

Performs additional duties as directed

Qualification

Customer relationship managementSales analyticsMicrosoft OfficeProblem solvingInfluencing skillsVerbal communicationWritten communicationIndependent work