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Infobip · 1 day ago

Presales Implementation Engineer

Seattle, WA

Full-time

Hybrid

Senior Level

$107K/yr - $140K/yr

5+ years exp

Infobip is a global leader in cloud communication technology, and they are seeking a Presales Implementation Engineer with expertise in Voice & Messaging technologies. This role involves partnering with the sales team to deliver technical expertise, solution design, and consultative support throughout the sales cycle, ensuring customer satisfaction and successful project implementation.

Enterprise SoftwareInternet of ThingsMessagingMobile AppsSaaSTelecommunications

Responsibilities

Partner with Sales to support discovery, qualification, and solution design for voice- & messaging-related opportunities

Lead technical presentations, product demos, and proof-of-concept engagements

Translate customer requirements into scalable, secure, and cost-effective voice solutions

Serve as a subject matter expert (SME) on related voice and messaging technologies

Collaborate with Product, Engineering, and Operations teams to ensure proposed solutions are viable and aligned with product capabilities

Respond to RFPs/RFIs and assist in the creation of technical documentation and solution diagrams

Stay current on industry trends, competitive landscape, and emerging technologies

Provide feedback to Product Management on customer needs and market trends

Have a strong knowledge of all technical aspects of Infobip’s products and solutions

Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business

Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services)

Can identify new and innovative use cases for Infobip’s products and solutions

Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition

Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you

Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers and summarize meetings via documentation

Maintain the highest degree of customer satisfaction during project implementation

Collect the technical requirements and design technical solutions and service integration plans

Deliver detailed and accurate technical documentation

Handle technical and security questionnaires

Ensure that all the projects are delivered on time, within scope and budget

Qualification

Voice technologiesMessaging technologiesSolution designSystem integrationsTelecommunications experienceTechnical presentationsTechnical documentationProactive approachCommunicationCreative problem-solving

Required

Minimum 5-7 years of strong expertise in pre-sales/solution engineering, tech sales, system integrations, implementation, or similar roles

Experience in a technical role in the Telecommunications industry; experience in the Voice and CPaaS space highly desired

Excellent communication skills (both written and verbal) to clients, partners, and colleagues

You have the ability to challenge the status quo

You have an Engineering background and passion for IT and technology

Proactive and creative approach to attend to clients' needs (even if sometimes they're not aware of those needs)

Able to present products and ideas with ease, confidence, and persistence

Thrives in a fast-paced and dynamic environment

Preferred

Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions

Benefits

Medical, Dental, and Vision insurance

Basic life insurance

401(k) plan participation with company match

Short-term and long-term disability insurance

Wellness plan of up to $500/year pro-rated based on hire date

PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually

Additional leave time for marriage, relocation, bereavement, and other major life events

Twelve (12) weeks of paid parental leave

Participation in employee share ownership plan (ESOP)

Fourteen (14) paid holidays annually