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BAE Systems · 1 day ago

Help Desk III

Anniston Alabama

Full-time

Onsite

Mid Level

$46K/yr - $74K/yr

3+ years exp

BAE Systems is an international defense, aerospace and security company, and they are seeking a Help Desk III to provide tier-2 level technical support for IT and A/V equipment. The role involves diagnosing, troubleshooting, and repairing complex systems while also providing customer installation and training as needed.

AerospaceManufacturingMilitaryNational SecurityNavigation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide custom complex A/V diagnosis and solution planning and design

Provide A/V equipment maintenance, repair and troubleshooting

Provide sound/mix board, speaker and microphone operation

Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements

Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

Report design, reliability and maintenance problems or bugs to management

Provide customer installation and training when applicable

Provide support to customer/users where the product is highly technical or sophisticated in nature

Communicate with product/vendor support personnel and potentially the customer when the customer’s problem cannot be resolved directly by internal resources