Wipro · 22 hours ago
Business Operations Manager (Remote, US)
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $158K/yr
7+ years expWipro Limited is a leading technology services and consulting company focused on innovative solutions for digital transformation. They are seeking an experienced Business Operations Manager to optimize service delivery operations and facilitate strategic planning across various functions.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Design and implement a comprehensive rhythm of business framework, from annual planning cycles down to daily operations, across all service delivery functions
Create standardized templates, frameworks, and reporting mechanisms that enable delivery leaders and managers to effectively communicate performance, risks, and opportunities to the client
Facilitate annual planning sessions, monthly/quarterly business reviews, and regular retrospectives with senior delivery leadership
Establish governance structures, Standard Operating Procedures (SOPs), and decision-making frameworks (DACI, RACI) that clarify accountability, accelerate execution, and prevent churn from revisited or unlogged decisions
Develop and maintain the master calendar of organizational rituals, ensuring alignment across functions and preventing meeting overload while balancing in-person, virtual, and asynchronous approaches
Partner with the Service Delivery Leadership Team and client to continuously refine and optimize organizational rituals based on feedback and effectiveness
Collaborate with Senior Leadership to convert strategic business objectives into clear, executable operational roadmaps
Design client-facing planning and execution rituals including monthly/quarterly business reviews, weekly operational performance reviews, and weekly client checkpoints for feedback
Create high-value, team-specific reporting frameworks and templates that delivery leaders use to present staffing, performance, initiatives, and strategic recommendations to clients
Establish quality standards and review processes to ensure client-facing materials are consistent, accurate, and professionally presented
Coordinate inputs from senior delivery leaders to ensure timely, high-quality preparation for all client touchpoints
Design feedback mechanisms to capture client input and translate it into actionable organizational improvements
Partner with Senior Workforce Manager to develop and maintain resource allocation frameworks that balance service quality, operational costs, and strategic investments across global triage, quality assurance engineering, and software engineering teams
Surface and coordinate cross-functional process improvement initiatives that eliminate inefficiencies and enhance service delivery capabilities
Partner with the Senior Business Analyst and Service Delivery Managers to conduct trend analysis and generate actionable insights, supporting senior leadership in critical decision-making and the development of roadmaps
Establish risk management frameworks and escalation protocols, ensuring critical issues surface quickly to appropriate decision-makers
Facilitate cross-functional working sessions to address systemic issues, align on process changes, and drive organizational improvements
Partner with Enablement Team to surface opportunities for knowledge sharing and best practice transfer across teams and geographies
Partner with the Enablement Team to ensure operational frameworks feed into learning, quality, and performance management programs
Escalate issues to senior leadership when facilitation alone cannot resolve cross-functional challenges or resource constraints
Develop a deep understanding of task management tools, oncall support queues, and associated productivity metrics to continually improve service delivery operations in the context of tooling
Qualification
Required
7+ years of experience in business operations, strategy, or program management roles, preferably in technology services or software delivery organizations
Proven track record of designing and implementing operating rhythms and governance frameworks in complex, multi-functional organizations
Experience facilitating strategic planning sessions, business reviews, and executive-level meetings with senior leadership
Previous experience working across global teams with distributed operations and diverse stakeholder groups
Expert-level skills in business operations design, including rhythm of business frameworks, governance structures, and decision-making processes
Excellent facilitation skills with proven ability to drive productive conversations and decisions among senior leaders
Advanced proficiency in creating frameworks, templates, and tools that enable consistent, high-quality execution across teams
Understanding of service delivery metrics, operational performance indicators, and business review best practices
Strong analytical skills with ability to synthesize data from multiple sources into coherent operational insights
Familiarity with business intelligence and dashboard tools for operational reporting
Ability to quickly learn work management tooling (case, task, project management tools) and understand how configuration changes impact operations
Exceptional written and verbal communication skills with ability to create clear, compelling materials for senior leadership and client audiences
Demonstrated ability to influence without direct authority, building credibility through expertise, facilitation, and data-driven recommendations
Strong stakeholder management skills with experience coordinating inputs and driving alignment across multiple senior leaders
Proven ability to translate complex operational data and strategic concepts into accessible frameworks and actionable recommendations
Experience presenting to executive audiences and facilitating high-stakes planning and decision-making sessions
Systems thinker who can see connections across functions and design holistic operational frameworks
Self-directed and industrious; comfortable operating independently while maintaining strong coordination with senior leaders
Adaptable and able to thrive in fast-paced, evolving environments with competing priorities
Detail-oriented with commitment to operational excellence and continuous improvement
Diplomatic and politically savvy, able to navigate complex organizational dynamics
Bias toward action balanced with strategic thinking and long-term planning
Benefits
Full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
2026-01-06
Business Standard India
2026-01-06
Company data provided by crunchbase