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Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd · 18 hours ago

Customer Service Representative

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

Richelieu is a leading North American distributor and manufacturer of specialty hardware and complementary products. They are seeking a Customer Service Representative to provide customer service support by obtaining, analyzing, and verifying order information, while maintaining high standards of customer satisfaction.

Building MaterialConsumer GoodsManufacturingReal Estate

Responsibilities

Answer phone calls from customers placing orders as well as provide sales quotes

Work closely alongside outside sales representatives with customer orders and quotes

Assist walk-in customers in the showroom with questions and order placement

Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom

Research product solutions for customers to solve field-project issues

Hours of operation are Monday to Friday, day shift only

Qualification

Customer serviceProblem-solvingProject managementCloset design knowledgeMicrosoft OfficeDriveAS400 experienceTeam-orientedInitiativeCreativity

Required

Related experience in a similar position

Knowledge of closet design, closet components, or building materials experience a plus

Developed customer service, problem-solving, and project management skills

Team-oriented, shows initiative

Strong sense of drive and creativity

Proficient with Word and Excel

High School graduate, some college courses preferred

Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks

Preferred

AS400 experience preferred but not mandatory

Benefits

Group insurance program (medical, dental, vision, life, disability, etc.)

Employee Stock Purchase Plan with employer matching

401(K) with employer matching

Paid vacation and holidays

Company

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd

Richelieu is Canada's leading distributor, importer, and manufacturer of specialty hardware and complementary products - and also ranks among the top players in its specialty in North America.

Founded in 1968