CallTrackingMetrics (CTM) · 21 hours ago
Sales Operations Manager
Millersville, MD
Full-time
Hybrid
Senior Level
5+ years expCallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries. They are seeking a Sales Operations Manager to help scale and optimize their revenue engine by ensuring alignment and efficiency across Sales, Marketing, Account Management, and Product teams.
AnalyticsSaaSSoftware
Responsibilities
Partner across Sales, Marketing, Account Management, Product, and Finance to drive alignment, efficiency, and accountability
Build, maintain, and evolve revenue dashboards and core performance metrics with strong data integrity
Support forecasting, pipeline health, and performance analysis to enable data-driven decision making
Identify trends, risks, and opportunities across pipeline, conversion rates, and sales velocity
Manage and optimize end-to-end sales processes from lead intake through close, ensuring clear handoffs and minimal friction
Design and maintain scalable workflows that support effective deal management and pipeline hygiene while partnering with Sales Leadership on process improvements
Ensure consistency in sales execution while supporting flexibility as CTM continues to scale
Own and continuously optimize the sales technology stack, with Salesforce as the system of record
Partner on Salesforce automation, reporting, and data governance
Drive automation and scalable integrations to reduce manual work and improve seller productivity
Collaborate with Sales Enablement on onboarding, training, documentation, and ongoing sales productivity initiatives
Qualification
Required
5 or more years of experience in Sales Operations, Revenue Operations, or Go-to-Market Operations within a SaaS environment
Strong hands-on experience with Salesforce including reporting, dashboards, workflows, and data hygiene
Analytical mindset with the ability to turn data into actionable insights
Experience supporting cross-functional revenue teams including Sales, Marketing, and Account Management
Highly organized and comfortable operating in a fast-paced, scaling environment
Strong communication skills with the ability to influence across teams
The ability to work independently, but also be a strong team player across the organization
Benefits
Quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
Annual merit increases to team members who are meeting our expectations
Hybrid in-office work schedule based upon the employee’s position and performance
Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday or their choice
24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
Free basic medical, dental, and prescription coverage for employees and generous coverage for your family; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses
Up to 4 weeks of paid parental leave
Free basic life insurance and AD&D coverage equal to your annual salary
Free short term disability coverage at 100% of salary after being employed for 6+ months
Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation
Company
CallTrackingMetrics (CTM)
CallTrackingMetrics (CTM) is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience.
Founded in 2012Millersville, Maryland, USA
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Laure Fisher
Co-Founder, COO
Bryan McKinstry
Lead of Strategic Partnerships
Recent News
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