Ideal Tridon Group · 2 hours ago
Customer Service Representative
Boyertown, PA
Full-time
Onsite
Mid Level
3+ years expIdeal Tridon Group is a leader in clamps, strut, hose supports, and coupling solutions with over 100 years of proven quality. They are seeking a Customer Service Representative to interact with customers, addressing inquiries and resolving complaints in a busy open-floor environment.
Consumer Goods
Responsibilities
Responds to customer inquiries in a timely manner by telephone, e-mail, and chat, to provide non-technical and technical problem resolution
Collects and enters orders for new or additional products or services
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
Take the initiative to expand own knowledge by working with the above-mentioned specialists to assist customers on future requests
Ensures that appropriate actions are taken to resolve customers’ problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer
Analyzes a customer's service needs and refers to other service or technical departments for follow-up or additional information as needed
Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction
May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information
Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience or may need 2 years’ experience with additional specialized training and/or certification
Performs other related duties as assigned
Qualification
Required
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances professionally and efficiently
Proficient computer skills with the ability to learn new software
Must be comfortable and efficient in working in a busy open-floor environment
Must be comfortable working in a team environment as well as individually
High school diploma or equivalent
Customer service experience required
Typically requires 3-5 years of related experience or may need 2 years' experience with additional specialized training and/or certification
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Preferred
Experience with Macola a plus
Benefits
Medical/Dental/Vision Insurance
Company paid Short-Term and Long-Term Disability Insurance
Company paid Basic Life and AD&D Insurance
Generous 401(k) retirement plan
Flexible Spending Account
Health Savings Account
Generous PTO
Company Paid Holidays
Company
Ideal Tridon Group
The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase