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Sparrow Partners · 2 days ago

Community Manager

Surprise, AZ

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Sparrow Partners is dedicated to creating thriving communities that feel like home. As a Community Manager at Mera City Center, you will oversee daily operations, manage a team, and enhance community member experiences to fulfill Sparrow's mission.

ConstructionHospitalityProperty DevelopmentProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Manage and lead all phases of on-site operations including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams

Hire, train, develop, motivate and inspire a team

Develop strong personal relationships with our community members; solicit feedback on an ongoing basis and strive to continually improve community member experiences

Maintain high expectations for the upkeep of the community and swiftly address concerns

Keep team apprised of organizational updates and priorities

Achieve established budgeted financial and operational goals including revenue, occupancy, and expense management

Use YARDI to monitor apartment availability, qualify prospects and manage community member data

Achieve high community member satisfaction and retention by providing exemplary service and executing of our Lifestyle & Engagement program centered around the following pillars (Strengthen your Body, Sharpen your Mind, Share your Gifts) including sales event set up, tear down and encouraging participation

Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members

Provide hospitable and high-quality service to ensure a memorable experience for all

Lead sales culture: motivates and inspire the team to provide a high quality prospect experience and meet sales goals by leading daily huddles, encouraging lead nurturing, impactful tours and authentic relationship building

Maintain a strong understanding of local comps and Sparrow's unique differentiators/value proposition

Ensure an active community social media presence to promote the Sparrow lifestyle externally

Promote high-community member retention by continual relationship building and taking a proactive personalized approach to upcoming renewals

Qualification

YARDIBudget managementManagement experienceMicrosoft WordMicrosoft ExcelEffective communicationServant leader mindsetAccountabilityOSHA knowledgeFair Housing knowledgeConflict navigation

Required

A high school diploma and a valid driver's license

Minimum of 8+ years professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitality

Experience maintaining financial records and budget management

Experience using YARDI or other property management software

Proficient in Microsoft Word, Excel and Outlook

Effective communication skills and skilled at navigating conflict

Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations

Servant leader mindset and passionate about making a difference in other's lives

Devoted sense of accountability and solution-oriented

Must have general knowledge of OSHA, ADA, and Fair Housing regulations

Must have reliable transportation; flexibility to work a regular Mon - Fri schedule and nights, weekends, and/or holidays when required

Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance