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The Chickasaw Nation · 4 days ago

Workforce Support Content Strategy Coordinator

Ada, OK

Full-time

Hybrid

Entry Level

1+ years exp

The Chickasaw Nation is seeking a Full Time Workforce Support Content Strategy Coordinator to join their Area of Special Projects team. This role focuses on content planning and development for the Chickasaw Nation Department of Health, requiring collaboration and attention to detail in drafting, editing, and organizing content across various platforms.

Customer ServiceSearch Engine

Growth Opportunities

Responsibilities

Assists in optimizing digital content for search visibility by conducting basic keyword research, updating page metadata, and implementing on-page SEO best practices to enhance discoverability across recruitment and patient-facing platforms

Assists in creating and optimizing web pages and digital content by applying basic user experience (UX) principles that enhance clarity, usability, accessibility, and overall digital effectiveness

Assists in conducting marketing research and competitor benchmarking to identify audience trends, emerging content opportunities, and best practices that support ongoing content strategy development

Helps monitor and maintain accuracy of CNDH digital profiles across online directories and platforms, supporting reputation management efforts through regular audits, updates, and coordination with internal teams

Supports execution of CRM and marketing automation tasks, including segmentation, list management, engagement tracking, and workflow updates to enhance targeted communication and recruitment marketing performance

Drafts, edits, and proofreads content for internal campaigns, staff communications, recruitment materials, and patient-facing platforms

Assists in maintaining an organized content calendar, ensuring timely delivery of content aligned with project timelines and department goals

Coordinates with internal teams to gather information and ensure message accuracy, clarity, and alignment with the CNDH voice

Supports content scheduling and performance tracking in collaboration with the marketing team

Assists with social media content development and scheduling, ensuring consistent messaging across platforms

Supports email marketing content creation and campaign execution in alignment with broader content initiatives

Utilizes content management tools and analytics platforms to assist in evaluating content performance

Assists in gathering and organizing analytics data across content platforms to inform ongoing content strategy

Helps prepare regular performance reports for content initiatives, identifying key insights and areas for improvement

Helps implement content workflows in cloud-based marketing platforms to streamline collaboration and delivery

Contributes ideas during content planning and brainstorming sessions, supporting creative development

Maintains accurate records of project assets, editorial revisions, and content workflows

Assists in managing creative requests and intake processes under the supervision of the manager

Executes additional responsibilities as assigned, demonstrating a proactive attitude and adaptability

Provides first class customer service - courteous and helpful to all internal and external customer types

Answers questions in a courteous and professional manner

Greets and engages with a smile

Determines needs, seeks positive experience and outcomes

Completes all training and development requirements and participates in continuing education opportunities

Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types

Maintains general upkeep of work area and maintains a safe environment

Maintains and promotes professionalism

Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics

Adheres to Chickasaw Nation dress code standards

Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc

Performs all other duties as assigned

Qualification

Content strategySearch engine optimization (SEO)User experience (UX)CRMMarketing automationCopyeditingMarketing researchSocial media best practicesMicrosoft Office SuiteGraphic designOrganizational skillsTime managementTeam collaboration

Required

Ability to communicate effectively (via email, on the phone, and etc.)

Ability to track and document content performance metrics using analytics tools

Ability to conduct marketing research and competitor analysis to support strategic content development

Ability to learn and support the maintenance of accurate digital profiles and online listings by performing routine reviews and updates

Able to follow instructions, both written and oral

Able to adhere to all scheduling and attendance requirements

Honesty, truthfulness, reliability, accountability

Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

Knowledge and understanding of user experience (UX) principles and the ability to support the creation and optimization of web pages and digital content for clarity, usability, and accessibility

Ability to proofread for spelling, grammar, and formatting errors and make appropriate modifications

Basic project management skills, including communication, scope, and schedules

Knowledge of search engine optimization (SEO) practices, including keyword research and on-page content optimization

Basic knowledge of branding, marketing, and healthcare communication principles

Basic understanding of social media best practices, content optimization, and performance measurement

Ability to multitask

Works well within a team

Organizational and time-management

Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills in copyediting

CRM and marketing automation platforms

Direct marketing strategy skills