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FUJIFILM Cellular Dynamics, Inc · 1 day ago

Sr Project Team Support Engineer

United States

Full-time

Remote

Senior Level

7+ years exp

FUJIFILM Cellular Dynamics, Inc is on a mission to innovate for a healthier world, seeking a Senior Projects Support Engineer. This role provides remote technical, applications, and system admin support for HCUS customers, managing complex projects and ensuring customer satisfaction.

BiotechnologyHealth CareManufacturingPharmaceutical

H1B Sponsor Likely

Responsibilities

Process and manage turn over to service Audits from various internal teams

Manage and administrate MI service operational applications. Automate, Control, XTAM, SecureLink

Manage back-end reporting process to assist in License Compliance

Manage billable projects handled by the TAC

Maintain and manage multiple SalesForce queues for assisting the overall TAC goals

Work with Sales and other internal teams to provide the passing of profitable opportunities that come into TAC

Assesses hardware, software and network related issues on customer systems and provides solutions for repairs by performing remote troubleshooting, diagnostic evaluations and routine inspections on medical imaging systems, equipment and components sold or serviced by the company

Provide product module and/or sub-module specific advanced support, guidance and assistance to Customer Support Engineers and other staff

Liaise with engineering development and support staff to analyze product malfunctions requiring engineering action, assists with escalations and delivers the results to other staff members

Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions

Effectively document problems and solutions into a product knowledge database

Assists in developing troubleshooting guides, bulletins, software files and similar resources on existing products

Learn and remain compliant with all regulatory and quality requirements

Occasionally participates in customer site visits, as necessary

Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances through continuous education

Short notice and / or overnight travel, as required, to work on customer systems

Works cross-functionally as required and handles other duties as assigned

Maintain a high level of success with the teams Key Performance Indicators

Customer Satisfaction-measured on individual satisfaction factors

Availability to answer calls, call handling, communication, and documentation skills

Timely support case closures

Completion of assigned projects on schedule

Completion of provided trainings

Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures

Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards

Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties

Qualification

Medical imaging systemsNetwork technologiesClinical data protocolsWindows OSSQL ServerVMWareSecurity CertificationsCommunication skillsOrganizational skillsInterpersonal skills

Required

Minimum of 7 years of industry related professional experience

ConnectWise Certification for Automate

Advanced working knowledge of current network technologies

Ability to achieve results and meet goals in a fast-paced, team environment

Superior communication and interpersonal skills, excellent phone manner

Ability to make independent decisions based on interpretation of technology data and product knowledge

Excellent organizational and multi-tasking skills

Preferred

Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server and Oracle

Advanced knowledge of Synapse workflows and their implementations

Advanced knowledge in Synapse application front end

Advanced knowledge of medical informatics hardware (VMWare and Storage Solutions)

Experience with clinical data transfer protocols and interfaces (HL7 and DICOM)

Industry-specific certifications in relevant technical background (Microsoft, VMWare, Cisco certifications)

Security Certifications (Security + or the equivalent)

Company

FUJIFILM Cellular Dynamics, Inc

Fujifilm Cellular Dynamics, Inc. develops and manufactures biologically relevant human cells derived from induced pluripotent stem (iPS) cells.

Founded in 2004

Madison, Wisconsin, USA

51-200 employees

https://www.fujifilmcdi.com

H1B Sponsorship

FUJIFILM Cellular Dynamics, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2021 (1)

2020 (3)