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Sirva · 1 month ago

Client System Support Technician Temp (Oakbrook Terrace IL, Hybrid)

Oakbrook Terrace, IL, USA

Full-time

Hybrid

New Grad, Entry Level

$49K/yr - $55K/yr

Sirva Worldwide, Inc. provides HR and mobility professionals with resources and support for relocation. The Client System Support Technician is responsible for the deployment, support, and management of end-user computing technology while ensuring a superior customer experience through 2nd level support.

ConsultingCustomer ServiceDelivery ServiceLocation Based ServicesProperty ManagementReal EstateTransportation

H1B Sponsor Likely

Responsibilities

Troubleshoot and resolve client problems and provide communication on status to customers and management

Install, maintain, support, and upgrade client hardware and/or software as needed

Assist in the planning process and contribute to Infrastructure and business projects; Develop and document associated standards, processes and procedures

Promote excellence in quality and customer service through work performed individually or as part of a team

Maintain and document client hardware/software inventory

Maintain project/problem/change status information in a problem and change management system and knowledgebase

Domestic Travel

Qualification

ITIL Foundation certificationMicrosoft 365 CertificationDesktop Support experienceMicrosoft Active DirectoryEndpoint Management Tool KnowledgeMicrosoft Windows 11/10Microsoft Office 365Customer serviceTroubleshooting skillsCommunication skillsTime management skillsOrganizational skills

Required

ITIL Foundation certified preferred

Microsoft 365 Certification: Modern Desktop Administrator Associate or similar certification preferred

Relevant technical training and / or related experience

High School diploma required, with college degree preferred in a business or technical discipline

Desktop Support experience (Level 2-3)

Must possess excellent customer service skills

Excellent written and verbal communication skills. Must be able to effectively communicate with users at all levels

Strong time management, prioritization, and organizational skills. Attention to detail and excellent follow-up skills

Self-motivated with the ability to work independently and in a fast-paced changing environment

Excellent troubleshooting and problem resolution skills are must; especially when dealing with remote users. Must be able to work with customers and multiple IT teams in multiple locations around the world

Desktop and laptop deployment, troubleshooting and administration in an enterprise environment

Ability to perform some physical work as this position requires moving / deploying computer equipment

Ability to work flexible/extended hours as required, including occasional after-hours/weekend support

Proficiency with the following technologies: Microsoft Windows 11/10 and Mac OS software and hardware troubleshooting and repair, deployment, and administration in an enterprise environment

Proficiency with Microsoft Office 365 (Outlook, Word, Excel, PowerPoint etc.)

Proficiency with Microsoft Productivity Tools (OneDrive, Teams, SharePoint, Exchange etc.)

Proficiency with Microsoft Active Directory (OUs, GPOs, Groups)

Proficiency with Endpoint Management Tool Knowledge(SCCM / Intune / JAMF) - Provisioning, Autopilot, Policies, Software Deployments, OS Updates, Mobile Device Management

Benefits

Comprehensive benefits packages and wellness program

Generous company-paid vacation days and holiday time

Medical

Dental

Vision

401(k)

FSA/HSA

Employer HSA Match

Life & Disability Insurance

Paid Time Off

Volunteer Time Off

ID Theft Protection Plan

Company

Sirva

Glassdoor3.3

SIRVA provides mobility & relocation services to corporate customers, individual consumers, and military and government agencies worldwide.

Founded in 1998

Chicago, Illinois, USA

1001-5000 employees

https://www.sirva.com

H1B Sponsorship

Sirva has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)

2020 (1)