Apply on Employer Site

Duke University Health System · 3 weeks ago

Developer - HR Service Now Delivery

Durham, NC

Full-time

Onsite

Mid, Senior Level

5+ years exp

Duke University Health System is dedicated to transformative health care through innovative technology solutions. The Developer for HR Service Now Delivery will focus on the development and maintenance of the ServiceNow platform, ensuring high-quality delivery of HR service delivery applications and collaborating with HR partners on improvements.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Ensure smooth and top-quality delivery of projects in collaboration with the project manager and the project team

Collaborate & communicate with HR partners on requirements improvements & delivery of improvements to HR Service Delivery application

Participate in the full software development life cycle: Analysis, Design, Development, Testing, Documentation, Training and Operational Support

Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters

Insight on functional and non-functional requirements related to the technical delivery of the project

Perform ServiceNow implementation tasks including but not limited to configuration, integration, custom programming

Develop and document best practice approaches and reusable assets

Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test

Document and follow established processes for Operational and Agile/Project development work

Perform system and application configuration and management

Provide customer support for tickets assigned to the ServiceNow team

Ensure smooth flow and support of high/critical tickets both during and after normal work hours

Troubleshoot and resolve hardware and software problems

Use SCRUM/Agile development methodologies

Proven success in development projects at an enterprise level

Knowledge and understanding of software architecture principles as applied to solutions and application architectures, specifically for portals, websites, and systems integration projects

Support all Agile/Scrum ceremonies including Grooming, Scrum, Release/Sprint planning, Demo and Retrospective, etc., and follow-up on action items from these meetings

Multi-tasking skills to effectively balance Releases and Maintenance activities, managing ticket queues and meetings

Conduct Analyses for the adoption of new ServiceNow modules

Serve as a resource for staff, fielding questions and educating on best practices

Proactively apprise management of emerging technical issues that may require attention

Keep abreast of IT industry trends and best practices

Ensure compliance with set Policies, Procedures, and Standards

Qualification

ServiceNowAgile developmentJavaScriptServiceNow CSA certificationUI/UX designREST integrationHTML/CSSBootstrapJSONJQuerySCRUMMulti-tasking

Required

Experience with ServiceNow operations, configuration, and customization

Experience in working with HR and/or HR Service Delivery

Experience in working in a diverse development environment supporting an enterprise application

Experience in Agile development methodologies