Hightouch · 19 hours ago
IT Manager
United States
Full-time
Remote
Mid, Senior Level
$160K/yr - $220K/yrHightouch is a modern AI platform for marketing and growth teams, seeking to hire its first dedicated IT Manager to scale their internal IT function. The role involves overseeing IT operations, managing vendor relationships, and ensuring compliance with security standards as the company grows.
CRMDeveloper PlatformSaaS
Responsibilities
Own end-to-end IT operations, increasing speed and consistency for onboarding, offboarding, laptop lifecycle, access management, and device security
Ensure reliable, scalable, and auditable IT processes as the company grows
Create a sense of urgency for the resolution of IT issues and act as the primary escalation point when there is friction
Partner with People Ops and Engineering to ensure seamless employee lifecycle support for our global and growing workforce
Partner with Engineering and Security to administer laptop refresh cycles, software provisioning, patching, and endpoint security controls
Own the relationship with our IT vendor(s), including performance management, SLAs, and cost effectiveness
Evaluate when to optimize, replace, or bring capabilities in-house as we scale
Own tooling decisions across identity, endpoint management, and IT automation (e.g., Google Workspace, Rippling, MDM tools)
Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs
Ensure controls are implemented practically, balancing risk mitigation with employee velocity
Maintain audit-ready evidence for IT-owned controls and workflows
Help evolve guardrails, automation, and policies so audits are predictable — not fire drills
Bring best practices from high-growth environments and apply them thoughtfully
Anticipate what IT needs to look like at 600–1,000 employees
Communicate clearly with technical and non-technical stakeholders
Influence without over-process — knowing when structure is necessary and when flexibility matters
Qualification
Required
Experience owning all IT operations across the business, with meaningful time spent in high-growth startup environments
Experience owning IT outcomes while working with third-party vendors or MSPs
Strong understanding of modern SaaS-based IT environments (Google Workspace, SSO/IdP tools, cloud-first orgs)
Working knowledge of security and compliance concepts (SOC 2, ISO 27001, endpoint security, access controls)
Comfort operating in ambiguity — and turning it into clarity
Strong judgment around balancing controls with speed
Preferred
Experience with Rippling
Experience supporting globally distributed teams
Prior exposure to audits or compliance programs in fast-moving companies
Benefits
Meaningful equity compensation in the form of ISO options
Early exercise
10-year post-termination exercise window
Company
Hightouch
Hightouch is a data platform that helps sync customers data from the data warehouse to CRM, marketing, and support tools.
Founded in 2018
201-500 employees
H1B Sponsorship
Hightouch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$182.2MKey Investors
Sapphire VenturesBain Capital VenturesICONIQ Growth
2025-07-29Series C· $10M
2025-02-18Series C· $80M
2023-07-19Series B· $38M
Leadership Team
Kashish Gupta
Co-Founder and Co-CEO
Tejas Manohar
Cofounder and Co-CEO
Recent News
MarTech
2025-12-04
2025-11-15
Destination CRM
2025-11-15
Company data provided by crunchbase