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MarketStar · 1 day ago

Quality Enablement Specialist - X (Formerly Twitter)

Ogden, UT

Full-time

Hybrid

Mid Level

MarketStar is a company focused on creating growth for clients, employees, and communities through outsourced B2B demand and sales solutions. The Quality Enablement Specialist will support the X team by developing and implementing quality assurance processes, ensuring professionalism and quality in the SMB market, and providing data-driven insights to help sales professionals succeed.

B2BMarketingOutsourcing

H1B Sponsor Likely

Responsibilities

Review the quality of work performed by the SMB sales team through consistent monitoring of call recordings and email correspondence

Use quality monitoring data systems to compile and track performance metrics at both the team and individual levels

Identify specific training gaps based on audit findings and communicate those needs to the training department

Prepare and analyze comprehensive internal and external quality reports for management review

Lead calibration sessions with Senior Leadership and Team Leads to ensure a unified standard of quality across all SMB products

Provide actionable performance data to various internal support groups to drive program-wide improvements

Collaborate with cross-functional stakeholders to achieve program initiatives and maintain client-specific quality standards

Deliver direct, constructive feedback to sales team leaders to assist in representative coaching and development

Create and maintain standardized workflows and procedures to improve the accuracy and efficiency of sales engagements

Perform other related duties as assigned

Qualification

B2B sales experienceQuality Assurance experienceData analysisGoogle Workspace proficiencyMultitasking skillsCommunication skillsAdaptability

Required

Direct B2B or digital advertising sales experience is required; previous Quality Assurance experience is preferred

Proven ability to interpret data dashboards to identify performance trends and specific areas for focus

Excellent verbal, written, and interpersonal communication skills

Proficiency in Google Workspace products, including Gmail, Forms, and Sheets

Results-oriented mindset with the ability to motivate others and drive high-level performance

An adaptive style with the ability to work at both micro and macro levels

Strong multitasking skills and the ability to operate successfully in a fast-paced, team environment

Capability to adapt quickly to change and adjust priorities based on the evolving needs of the SMB Market

Preferred

previous Quality Assurance experience

Benefits

Structured learning and career development programs

Mental health program

Generous Paid Time Off policy

Paid medical leave

Child/Dependent care reimbursement

Education reimbursement

401k match, hardship loan program, access to financial wellness advisor

Comprehensive healthcare coverage including medical, dental, and vision

Company

MarketStar

Glassdoor3.8

Marketstar is an outsourcing agency for sales, marketing, and business processes.

Founded in 1988

Ogden, Utah, USA

1001-5000 employees

http://www.marketstar.com

H1B Sponsorship

MarketStar has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)